Customer Service & Scheduling Specialist

Bridge Recruitment UK; Sutton; On-site; GBP 25,000 - 30,000; Full time

Job summary

A recruitment agency in the United Kingdom is seeking a Customer Service Operative for a full-time permanent role. Responsibilities include delivering exceptional customer service, managing engineer schedules, and handling service appointments. The ideal candidate will have experience in customer service and strong communication skills. This position offers a competitive salary of £25,667 per year with probationary increases, located in Cheam, England.

Qualifications

• Experience in customer service roles.
• Strong communication skills.
• Ability to manage multiple tasks efficiently.

Responsibilities

• Achieve exceptional standards of customer service.
• Answer calls and facilitate appointments.
• Plan and manage engineer schedules.
• Book service appointments and approve timesheets.
• Monitor escalation reports.

Job description

A recruitment agency in the United Kingdom is seeking a Customer Service Operative for a full-time permanent role. Responsibilities include delivering exceptional customer service, managing engineer schedules, and handling service appointments. The ideal candidate will have experience in customer service and strong communication skills. This position offers a competitive salary of £25,667 per year with probationary increases, located in Cheam, England.