Appointment Scheduler & Customer Support Pro

Back 2 Work Complete Training; Remote; GBP 24,000; Full time

Job summary

A training company in Maidstone is seeking a Customer Service Advisor to handle inbound calls from the public, manage appointment bookings, and ensure a high standard of service. Ideal candidates will possess excellent communication skills and a professional telephone manner, thriving in a fast-paced environment. This role offers a salary of £23,809.50 per annum and various benefits designed to support employee wellness and development.

Benefits

28 days of holiday (increasing to 30)

Lifestyle Benefits programme

Employee welfare support

Career development opportunities

Qualifications

• Comfortable handling inbound calls and managing appointments.
• Strong focus on efficiency and accuracy.

Responsibilities

• Handle inbound calls requiring appointments.
• Book, re-schedule, and cancel appointments efficiently.

Skills

Good communication skills

Ability to work in a fast-paced environment

Polite and professional telephone manner

Empathy towards callers' needs

Job description

A training company in Maidstone is seeking a Customer Service Advisor to handle inbound calls from the public, manage appointment bookings, and ensure a high standard of service. Ideal candidates will possess excellent communication skills and a professional telephone manner, thriving in a fast-paced environment. This role offers a salary of £23,809.50 per annum and various benefits designed to support employee wellness and development.