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D R Newitt Recruitment

London (West End), United Kingdom

Other

Yes

4

08.05.2025

22.06.2025

Are you a Customer Service specialist in FMCG or Food looking to work for a progressive, friendly, and ethical company?

Would you enjoy the flexibility of working from home while maintaining lots of interaction through video and phone with colleagues and customers?

The opportunity could be right for you. The business is a chilled food processing company seeking someone to manage day-to-day interactions and logistics with key customers to ensure outstanding service and delivery. The role involves:

1. Building strong relationships with customers and taking ownership of orders and inquiries.
2. Communicating customer developments to internal stakeholders.
3. Capturing and processing customer orders and contracts.
4. Managing export contracts and related documentation.
5. Ensuring planning is aligned across the business, completing execution and reconciliations.
6. Coordinating with customers and hauliers for collection and delivery.
7. Processing customer invoicing.
8. Managing customer queries and complaints.
9. Providing management reporting information as required.
10. Supporting the wider supply chain team with daily operations and strategic projects.

We seek a people person who enjoys working closely with colleagues in sales, marketing, finance, production, and the supply chain team.

This is a successful and profitable business with exciting growth plans. The previous role holder was promoted within 2 years.

Must haves: Experience in a dedicated customer-focused logistics role within a manufacturing business in food or FMCG. Salary circa £35-40k plus benefits.

This role is home-based, with 2-5 days of travel per quarter for meetings, working remotely most days.

If interested, please apply to Richard Parsons at D R Newitt.