Billing Assistant

LJ Recruitment; United Kingdom; Hybrid; GBP 20,000 - 30,000; Full time

Job summary

A Managed Service Provider in the UK is seeking a Billing Assistant to enhance their billing process and support client inquiries. The role requires experience with billing systems such as Abillity, as well as proficiency in Microsoft Office. Candidates should possess strong organizational and communication skills and the ability to work independently. This position offers benefits such as 25 days of annual leave and optional travel opportunities.

Benefits

25 days annual leave plus bank holidays

Business travel expenses covered

Full training provided

Regular social events

Optional travel opportunities

Qualifications

• Experience managing billing systems like Abillity, Cascade, Tekton or Affinity.
• Proficiency in Microsoft Outlook, Word, Excel, PowerPoint.
• Strong problem-solving mindset and communication skills.
• Full UK driving licence and willingness to travel.

Responsibilities

• Manage monthly billing cycles using specific billing systems.
• Support client billing inquiries and resolve issues.
• Liaise with suppliers regarding any incorrect charges.
• Update Zoho tickets to provide timely client responses.

Skills

Experience with Abillity, Cascade, Tekton, Affinity

Proficiency in Microsoft Office Suite

Strong problem-solving mindset

Excellent organisational skills

Excellent communication skills

Ability to work independently and collaboratively

Tools

Xero

Zoho

CRM systems

Job description

Billing Assistant

Our client is a fast-growing Managed Service Provider specialising in Managed IT Services, Business Communications and Cyber Security Solutions for organisations across the UK and UAE. This position has been created within the Finance Team to strengthen the billing process and support client enquiries across the Billing and Accounts functions.

Roles & Responsibilities

• Managing monthly billing cycles within Xero, Abillity and Tekton billing systems
• Assigning rejects and creating tariffs to ensure accurate billing IDs across all customer accounts
• Supporting client billing enquiries and responding promptly to resolve issues, disputes or invoice changes
• Reviewing supplier charges to ensure cost prices are accurate
• Liaising with suppliers regarding any incorrect charges and ensuring appropriate credits are applied
• Updating Zoho tickets in a timely manner to provide clients with up-to-date responses and completed actions
• Assisting clients with sending Statements of Account and applying Credit Notes within Xero
• Demonstrating the organisation's core values of Attitude, Integrity & Perseverance

Requirements

• Experience with Abillity, Cascade, Tekton, Affinity or other billing systems
• Proficiency in Microsoft Outlook, Word, Excel, PowerPoint and CRM systems
• Strong problem-solving mindset
• Excellent organisational and communication skills
• Ability to work both independently and collaboratively
• Full UK driving licence
• Willingness to travel and work from the office as part of a hybrid arrangement

Benefits

• 40 hours per week
• 25 days annual leave plus bank holidays
• Business travel expenses covered
• Full training provided
• Regular social events
• Optional travel opportunities