Billing Assistant

LJ Recruitment; Essex; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A dynamic Managed Service Provider in the UK is seeking a Billing Assistant to join their Finance Team. The successful candidate will manage monthly billing cycles and support client enquiries regarding billing inquiries while maintaining accurate financial records across systems like Xero and Abillity. Applicants must have experience in billing systems, strong communication skills, and a problem-solving mindset. Benefits include 25 days annual leave and opportunities for travel in a hybrid work environment.

Benefits

25 days annual leave

Business travel expenses covered

Full training provided

Regular social events

Optional travel opportunities

Qualifications

• Experience with Abillity, Cascade, Tekton, Affinity or other billing systems is essential.
• Proficiency in Microsoft Outlook, Word, Excel, PowerPoint and CRM systems required.
• Strong problem-solving mindset and excellent communication skills are necessary.

Responsibilities

• Managing monthly billing cycles using various billing systems.
• Supporting client billing queries and promptly resolving issues.
• Updating client tickets and assisting clients with invoices and statements.

Skills

Experience with billing systems

Proficiency in Microsoft Outlook

Proficiency in Microsoft Excel

Organisational skills

Communication skills

Problem-solving mindset

Ability to work independently

Tools

Abillity

Xero

Zoho

Job description

Billing Assistant

Our client is a fast-growing Managed Service Provider specialising in Managed IT Services, Business Communications and Cyber Security Solutions for organisations across the UK and UAE. This position has been created within the Finance Team to strengthen the billing process and support client enquiries across the Billing and Accounts functions.

Roles & Responsibilities

• Managing monthly billing cycles within Xero, Abillity and Tekton billing systems
• Assigning rejects and creating tariffs to ensure accurate billing IDs across all customer accounts
• Supporting client billing enquiries and responding promptly to resolve issues, disputes or invoice changes
• Reviewing supplier charges to ensure cost prices are accurate
• Liaising with suppliers regarding any incorrect charges and ensuring appropriate credits are applied
• Updating Zoho tickets in a timely manner to provide clients with up-to-date responses and completed actions
• Assisting clients with sending Statements of Account and applying Credit Notes within Xero
• Demonstrating the organisation's core values of Attitude, Integrity & Perseverance

Requirements

• Experience with Abillity, Cascade, Tekton, Affinity or other billing systems
• Proficiency in Microsoft Outlook, Word, Excel, PowerPoint and CRM systems
• Strong problem-solving mindset
• Excellent organisational and communication skills
• Ability to work both independently and collaboratively
• Full UK driving licence
• Willingness to travel and work from the office as part of a hybrid arrangement

Benefits

• 40 hours per week
• 25 days annual leave plus bank holidays
• Business travel expenses covered
• Full training provided
• Regular social events
• Optional travel opportunities