Store Manager jobs in United Kingdom

This job is a Store Manager role at Frasers Group in Dundee. The store combines Sports Direct, Evans Cycles, USC and a Frasers floor with premium clothing, footwear and beauty. The Store Manager will oversee the whole building, spending 50% of time on Sports and 50% on Frasers, and must have an interest in both fasciae.

As a Fraser's Group employee, you will be part of one of the UK’s fastest growing retailers. We rethinking retail, diversify our portfolio and elevate stores, pushing the boundaries of traditional retail environments. We seek managers who are fearless, willing to take risks, and ready to reap rewards.

• Assist with all store operations and deliver to expectation on all KPI's
• Support with the planning of workload to ensure a productive and efficient team
• Make confident decisions, and delegate to the team effectively
• Support with compliance of process and procedures whilst maintaining a safe and healthy environment for both the team and customers
• Assist with training and coaching the team to best practice
• Use business communication tools to monitor completion of tasks and meet deadlines

• Use reports to ensure wage controls are met on a weekly basis, assisting with resolving any issues quickly and effectively
• Support with planning store schedules in line with store trading patterns and business expectation
• Assist with compliance for processing of payroll issues and problem-solve effectively
• Support with store daily structure to ensure the store meets compliance, customer service and security standards
• Be accountable for controlling wages and the store in the absence of the Store Manager

• Understand business and customer expectation and motivate the team to deliver an excellent customer experience
• Understand product features and benefits and assist with training the team to maximise sales opportunity
• Understand assigned KPI targets and support with tracking against these targets as well as communicating to and motivating the team
• Understand the retail industry, business challenges, competitors and customers, with a strong commercial awareness
• Use reports to analyse and support with commerciality of key products to impact sales and profitability
• Interpret merchandising guidelines to the sales floor with strong commerciality and efficiency

• Assist with identifying internal talent and support performance management processes to drive exceptional performance
• Support with identifying performance issues and escalate professionally to the Store Manager
• Be self-driven in own personal development, take on developmental feedback constructively
• Understand and promote Frasers Group core values and coach the team to engage with these values
• Encourage feedback from team and be a point of contact between the team and Store Manager

• Inspire the team and act as a role model
• Support with coaching and motivating the team to achieve success
• Take responsibility of key areas to assist the Store Manager and be accountable for any outcomes
• Develop relationships with the store team and ensure everyone is working to the same goals
• Work with your Store Manager and contribute to the success of the store as a whole

The requirements

• Management experience working in a fast paced, high volume retail environment
• Ability to positively impact results in sales, payroll and stock loss
• Proven record of developing talented individuals
• Must be able to work well under pressure and to strict deadlines
• Committed to supporting the store manager to achieve the highest store standards and customer service

Note: this is a full-time permanent contract of 45 hours per week. Each shift is 10 hours with a 1-hour unpaid break. Shifts will change week to week and will include daytime, evenings and weekend work. We are looking for full flexibility across the working week.

The Rewards:

• Weekly/Monthly & Quarterly Commercial Bonuses
• Stocktake Bonuses
• Commission led bonuses across a wide range of products
• Monthly Group Rewards and Recognition
• Long Service awards
• We offer a wide range of Development Courses with National Qualifications
• 28 Days Holiday
• 40% In-store Uniform Discount
• Discounted Gym membership
• Cycle to work scheme
• Group Wide 20% Discount across all Frasers Group brands
• This role offers eligibility for basic and enhanced commission on sales, retail incentive scheme and a generous employee product discount