Assistant Manager - Samsung Experience Store

Partner Retail Services; City of Edinburgh; On-site; GBP 33,000 - 36,000; Full time

Job summary

A tech retail company is seeking an Assistant Manager for their Edinburgh store. This role involves leading a team to deliver exceptional customer service, ensuring operational compliance, and maintaining store standards. With a strong focus on technology, the successful candidate will enjoy opportunities for personal development and career advancement in a dynamic environment. Competitive salary and benefits included.

Benefits

Samsung Employee Discount Portal

Birthday Holiday

Perks and Rewards

Monthly Bonus Potential

Well-being Tools and Platform

Mental Health First Aid Access

Seeded Devices

Employee Assistance Platform

Annual partnership with National Charities

Celebration of Awareness Days

Qualifications

• Proven track record in people management and leadership.
• Strong communication and influencing skills.
• Ability to prioritize workloads and adapt to change.
• Commercially minded approach to retail.
• Genuine passion for technology.
• Constantly challenging knowledge and driving learning.
• Previous management experience is required.

Responsibilities

• Ensure the safety and well-being of customers and team members.
• Champion exceptional customer experiences and satisfaction.
• Manage and lead colleagues to achieve their goals.
• Implement processes to ensure operational compliance.
• Maintain store standards for a pleasant shopping experience.
• Deputize for the Store Manager in their absence.
• Handle shift management and key holding.

Skills

Leadership Experience

Effective Communication

Adaptability

Commercial Acumen

Passion for Technology

Continuous Learning

Management Experience

Job description

Location: Samsung Experience Store, Edinburgh

Hours: 40 hours (Full-time)

Pay: £33,000 - £36,000

Bonus: 20% (OTE £39,600 - £43,200)

Are you passionate about technology and providing exceptional customer experiences? Do you have a knack for leading and inspiring teams to achieve their best? If so, we have an exciting opportunity for you at the Samsung Experience Store in Edinburgh as an Assistant Manager!

Role Summary

As the Assistant Manager, you will play a crucial role in achieving the PRS& Samsung goals. You\'ll be responsible for aligning with the PRS& Samsung brand and ethos, while delivering inspirational customer service, maintaining operational compliance, and executing strategies that enrich our customers\' lives through unrivalled interactions with Samsung products.

Core Responsibilities

• Health & Safety: Always ensure the safety and well-being of our customers and team members.
• Customer Focus: Champion our commitment to exceptional customer experiences and measures that ensure customer satisfaction.
• Leadership and Team Management: Managing and leading colleagues across all departments, providing direction, support, and encouragement to achieve their goals.
• Adherence to PRS Policies: Following and implementing PRS processes, guidelines, and policies to ensure operational compliance.
• Store Standards and Operations: Always maintaining the stores impeccable standards, guaranteeing a seamless and pleasant shopping experience for every customer.
• Store Manager Support: Deputise for the Store Manager in their absence, ensuring seamless operations.
• Shift Management: Handle key holding and general shift management to keep things running smoothly.

Skills and Experience

• Leadership Experience: Proven track record in people management, leadership, and direction.
• Effective Communication: Strong communication and influencing skills to inspire commitment and loyalty among your team.
• Adaptability: The ability to prioritise workloads and adapt quickly to changing circumstances, promoting the benefits of change to others.
• Commercial Acumen: A commercially minded approach to retail, understanding how to drive success.
• Passion for Technology: Embrace the Samsung eco-system and have a genuine love for all things tech.
• Continuous Learning: Constantly challenge your knowledge and drive your own learning journey.
• Management Experience: Previous management experience is a must, demonstrating your ability to lead and inspire a diverse team.

Why join us?

At PRS& Samsung, we offer more than just a job; we offer a platform to grow and develop your skills. You’ll be part of an enthusiastic team that shares your passion for technology and customer satisfaction. With opportunities for learning and career advancement, you can shape your future in the tech retail industry. We have a Learning and Development team dedicated to your professional training in the role. Training includes (but not limited to), Induction, FCA, Product, Customer Journey, and Management Development Programmes.

What we can offer you

• Samsung Employee Discount Portal
• Birthday Holiday
• Perks and Rewards (Discounts across multiple retailers)
• Monthly Bonus Potential
• Well- being Tools and Platform
• Mental Health First Aid Access
• Seeded Devices – including the latest Flagship Device!
• Employee Assistance Platform
• Annual partnership with National Charities
• Celebrations of Awareness Days and Religious Holidays