Software Developer-Jobs in Großbritannien

My client is seeking a proactive and technically minded IT Support Technician to join their established team in Portadown. This is an excellent opportunity for someone who enjoys solving problems, supporting users, and working across a wide range of technologies within a dynamic and growing business.

You'll play a key part in keeping IT systems running smoothly across the organisation, responding to user requests, diagnosing technical issues, and ensuring consistent service delivery. This role will suit someone who takes pride in delivering excellent customer service and wants to continue developing their skills in a professional, hands-on environment.

• Provide day-to-day IT support to users across the business, handling both first- and second-line queries.
• Diagnose and resolve issues with desktops, laptops, mobile devices, and printers.
• Set up, install, and maintain computer hardware, software, and operating systems (Windows, macOS).
• Support the configuration and maintenance of applications, including Microsoft 365 and other business-critical tools.
• Troubleshoot connectivity problems across wired and wireless networks, including VPN access.
• Manage user accounts, permissions, and password resets in accordance with security policies.
• Log and track all support requests, maintaining accurate documentation in the helpdesk system.
• Escalate complex incidents when required, ensuring swift resolution and minimal downtime.
• Assist in deploying new hardware and software across the organisation.

• Previous experience providing IT support in a professional or manufacturing environment.
• Solid understanding of hardware, operating systems, and software installation.
• Working knowledge of Microsoft 365 and Windows-based environments.
• Good understanding of network fundamentals, including LAN, Wi-Fi, and VPN troubleshooting.
• Ability to manage multiple support requests efficiently while maintaining high standards of service.
• Excellent problem-solving skills and a customer-focused approach.
• Strong communication skills, both verbal and written.
• A commitment to learning new technologies and improving existing processes.

• Experience using an IT service management or ticketing system.
• Exposure to IT projects, system rollouts, or upgrades.
• Knowledge of cybersecurity principles or data protection standards.
• Relevant IT certifications (CompTIA, Microsoft, ITIL, etc.)

• Competitive salary of up to £30,000 depending on experience
• Monday to Friday, on-site role with a supportive and friendly team environment
• Ongoing training and professional development opportunities
• The chance to build a long-term career within a respected, forward-thinking business