Service Engineer jobs in United Kingdom

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My client is expanding and growing their business and is looking to recruit an experienced Service Advisor for their Norwich Branch.

We offer:

– Full manufacturer-backed training program

– Fantastic opportunities for career progression.

– Commission and bonus structure.

– Basic salary of £30,000 (OTE £36,000)

As a Service Advisor, your Key Objectives will include:

– Maximising service profitability through the use of professional sales techniques

– Sell additional products, services and repair works in a professional manner

– Ensure customer awareness of all products and services available

– Approach all customers and assist with requests, including requests regarding parts, vehicle sales and repairs

– Maintain effective liaison with sales, parts and workshop teams

– Ensure the tidiness of the reception desk to promote the professional image of the retail facility and that all displays / promotions, prices, materials etc are current and in first class condition.

You will ensure the highest level of customer care and satisfaction at all times:

– Maintain a presence at the service reception desk, ensuring that all customer queries (whether in person or on the telephone) are answered or dealt with immediately

– Answer customer’s questions regarding technical problems in a manner that is easily understood and does not use excessive jargon, or find the appropriate member of staff to do so

– Pro-actively contact customers to update them on progress of work

– Notify customers promptly of completion of work

– Handle dissatisfied customers calmly and all customer complaints to be brought to the attention of the Service Manager

You will maintain excellent standards of departmental administration:

– Follow correct procedure when issuing loan cars to customers, ensuring all paperwork is completed correctly and copies of customer’s driving licence are obtained (when applicable)

– Document all warranty work as per manufacturer requirements and retail policy and ensure the customer signs for all work undertaken

– Ensure compliance to all health and safety / environmental / company policies

– Undertake other tasks and responsibilities as requested by the front-of-house Service Manager

Skills and Experience Required

Previous experience in the Automotive Industry is preferred. Knowledge of Keyloop Management system would be a distinct advantage.

Hours

Monday to Friday 8:00am – 6:00pm and alternate Saturdays 8:30 – 1:00pm

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