Location: On Site, either Winnersh or Harlow. Must be able to travel between sites.
Reporting to the Workplace Services and Service Desk Manager, this new role requires an adaptable individual to support a new office setup, contributing to significant business growth. This is an excellent opportunity to join a new area within our business.
The successful candidate will champion excellent Customer Service, providing onsite and remote support, assisting the Service Desk, and supporting colleagues across dispersed locations with telephone and remote desktop support, site-based project delivery, and service requests. A self-starter, comfortable working with all levels, is essential.
The ideal candidate will possess excellent customer service skills, including listening, influencing, negotiating, building rapport, and credibility. They should demonstrate energy, focus, assertiveness, diplomacy, and excellent communication skills. Problem-solving skills, the ability to diffuse conflicts, and focus on business value are also crucial. Technical aptitude, risk assessment, and minimal supervision are required, along with the ability to travel within the UK, hold or obtain Security Clearance (SC), and possess a full driving license.
Relevant qualifications include ITIL Foundation, and practical experience with technologies such as Active Directory, SCOM, SCEP, SCCM, Citrix, and CompTIA. Experience in IT operations, project delivery, troubleshooting across user devices, servers, and networking is essential. Knowledge of health and safety practices is also desirable.
With facilities across the UK and a strong presence in customer sites and remote working, Raytheon UK employs over 2,000 people, supporting 8,000 jobs. As a prime contractor to the UK Ministry of Defence, Raytheon invests in research, development, and UK technological innovation. The company offers extensive career development resources, including online learning and professional qualifications.
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