Service Desk Analyst-Jobs in Großbritannien

Customer Service Team Leader

Permanent | Full-Time | Leigh-on-Sea | Upto £30,000 PA

About the Role:
This is an exciting opportunity to join a well-established market-leading company in the compliance industry. As an Office Administrator, you’ll be part of a passionate and experienced team, supporting service delivery operations and contributing to the smooth running of the business.

Candidate Profile:

• Minimum 4 years’ experience in customer service roles
• Strong understanding of business financials and reporting
• Excellent communication and organisational skills
• High attention to detail and ability to manage a varied workload under pressure
• Assertive and calm under pressure, with a fair and consistent approach
• Proficient in Microsoft Office and digital systems

Key Responsibilities:

• Support the Services Manager in delivering high levels of customer service
• Investigate and resolve customer service issues, identifying root causes and implementing solutions
• Maintain and update financial spreadsheets for accurate forecasting and budgeting
• Monitor service delivery KPIs and support team performance
• Deliver training and support for new and existing team members
• Provide general administrative support during busy periods or staff absences

Daily Duties Include:

• Logging and managing customer complaints and queries, ensuring timely resolution
• Creating and updating customer care tickets using internal systems
• Preparing compliance reports and certificates post-job completion
• Managing post-service reporting and ensuring timely delivery to clients
• Overseeing departmental invoicing and financial accuracy
• Coordinating subcontractor onboarding and support across field services
• Monitoring field engineer paperwork and arranging training or audits as needed
• Auditing internal admin processes and delivering workshops where required
• Managing office supplies within budget
• Ensuring digital compliance systems are up to date
• Supporting service delivery processes from order acceptance to invoicing
• Answering calls professionally and routing appropriately

Benefits:

• Competitive salary and development opportunities
• Supportive team environment
• Training provided in compliance services and industry standards

How to Apply:
If you're ready for a new challenge and want to join a respected and professional company, apply now to Aimee or Julie at One to One Personnel on 01702 464 444 or email your CV directly to aimee.page@121personnel.co.uk or julie.paton@121personnel.co.uk