Facilities Helpdesk Manager - Lead, Improve & Deliver KPIs

300 North Limited; Morley; On-site; GBP 35,000; Full time

Job summary

A growing Facilities Management provider is seeking a Helpdesk Manager to oversee the helpdesk function and lead a small team. You will manage operations, ensuring that SLAs and KPIs are met, while also taking ownership of escalations and driving accountability. The ideal candidate has operational management experience and is organized, confident, and capable of working under pressure. This role is directly office-based in Morley, offering a competitive salary and comprehensive benefits package.

Benefits

33 days holiday

Paid birthday leave

Additional holiday for years of service

One paid wellbeing hour per week

Pension

Personal private health insurance

Qualifications

• FM helpdesk or operational management experience essential.
• Strong, confident, and organised mindset.
• Ability to work under pressure and improve workflows.

Responsibilities

• Take full ownership of the facilities helpdesk operation.
• Manage and develop a small helpdesk team.
• Ensure SLAs and KPIs are consistently achieved.
• Act as the main escalation point for issues.

Skills

Leadership

Problem-solving

Operational management

Team development

Job description

A growing Facilities Management provider is seeking a Helpdesk Manager to oversee the helpdesk function and lead a small team. You will manage operations, ensuring that SLAs and KPIs are met, while also taking ownership of escalations and driving accountability. The ideal candidate has operational management experience and is organized, confident, and capable of working under pressure. This role is directly office-based in Morley, offering a competitive salary and comprehensive benefits package.