Frontline Admin & Customer Service Coordinator

A T R Ltd; Tees Valley; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local council authority in Tees Valley is looking for 2 Admin Coordinators to join their team. In this role, you will be the first point of contact for customers, handling calls and welcoming visitors. You must have previous experience and 5 GCSEs including English and Maths. The role requires strong customer service skills and a commitment to resolving queries quickly. This position offers an opportunity to contribute to the local community by providing essential support and information.

Qualifications

• Previous experience in a similar role is essential.
• Good understanding of customer relationship management systems.

Responsibilities

• Act as the first point of contact for customers.
• Handle calls professionally, recording contacts and submitting requests.
• Assist customers with reporting, applying, and payments online.

Skills

Customer service skills

Call handling

Education

5 GCSE's including English and Maths at grades A-C (5-9)

Job description

A local council authority in Tees Valley is looking for 2 Admin Coordinators to join their team. In this role, you will be the first point of contact for customers, handling calls and welcoming visitors. You must have previous experience and 5 GCSEs including English and Maths. The role requires strong customer service skills and a commitment to resolving queries quickly. This position offers an opportunity to contribute to the local community by providing essential support and information.