Business Support Team Leader

HCRG Care Group; Salfords; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A healthcare service provider in Salfords is seeking a proactive Business Support Team Leader to oversee the administration for their Child & Family Health Services. This role involves line management of administrative staff and collaborating closely with senior leaders to enhance service delivery. Applicants should have solid experience in administration and line management, and must be proficient in Microsoft Office. The position allows for hybrid working at their Orchard House Office in Redhill, Surrey.

Benefits

Access to My Reward Hub

Online wellbeing support

Continuing professional development opportunities

Flexible working environment

Qualifications

• Experience in administrative tasks in a busy environment.
• Line management experience is essential.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Provide daily management to administrative staff.
• Ensure service timescales are met.
• Handle communications promptly and accurately.

Skills

Excellent planning and organisational skills

Effective interpersonal and communication skills

High levels of computer literacy

Ability to work as part of a team

Ability to prioritise workload

Education

Good general education to at least GCSE level

Qualification in supervisory management or equivalent

Tools

Microsoft Office

Job description

Benefits

• Membership of My Reward Hub, giving you access to discounts on everyday purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover life's emergencies and avoid overdraft fees or high interest rates
• Online and face‑to‑face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post‑trauma support, legal, debt and life‑management help, as well as career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
• An open and just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year.

Job Introduction

We are looking for a proactive, organised and people‑focused Business Support Team Leader to play a key role in the smooth running and continued development of our Surrey Child & Family Health Services. As we implement an enhanced service model and a strengthened Single Point of Access (SPA) approach across Surrey, this is an exciting time to join us. You will work closely with senior leaders to help embed and promote the SPA model, ensuring families, partners and clinicians experience a clear, coordinated and responsive route into our services.

In this leadership role, you will provide day‑to‑day line management to a team of administrative staff, ensuring workloads are effectively organised and that performance, attendance and appraisals are delivered to a high standard. You will oversee administrative operations within the locality, supporting the Business Support and SPA teams to work efficiently, consistently and collaboratively to meet the needs of children, young people, families and our frontline clinical teams. Alongside your leadership responsibilities, you will maintain your own administrative workload and may provide cover within the wider Business Support team when required. Our Business Support function is central to the success of the service, delivering high‑quality organisational and administrative support across a wide range of office and service activities. You will be part of a committed, forward‑thinking team helping to shape a positive and effective experience for the families and professionals we support.

Base: The Single Point of Access function supports our Surrey‑wide service, and you will be based at our Orchard House Office in Redhill, Surrey with the opportunity for hybrid working.

Main Responsibilities

• Provide effective day‑to‑day line management to administrative staff, including regular supervision, one‑to‑ones, absence management, appraisals, training and workload allocation.
• Communicate clearly, professionally and confidentially with internal and external stakeholders.
• Work closely with managers and senior practitioners to ensure statutory and service timescales are consistently met.
• Manage and action verbal and written communications, ensuring information is shared accurately and promptly.
• Represent the Business Support function at a range of meetings and contribute actively to discussions and service development.
• Use sound judgement to make decisions, identifying when issues require escalation to senior colleagues.
• Support recruitment activities, including shortlisting, interviewing and onboarding of new team members as directed by the Business Support Manager.
• Prioritise your own workload while ensuring the team’s tasks are managed effectively within a busy and fast‑paced environment.

Essential

• Good general education to at least GCSE level or equivalent, including Maths and English.
• Qualification in supervisory or line management / relevant experience to NVQ 4 or equivalent level.
• Administrative experience in a busy, customer‑facing environment.
• Line management experience.
• Excellent planning and organisational skills and ability to meet deadlines.
• High levels of computer literacy – to include a good working knowledge of Microsoft Office packages including Outlook, Word, Excel.
• Ability to work as part of a team.
• Effective interpersonal and communication skills, both verbal and written.
• Ability to work with discretion, sensitivity and maintain confidentiality.
• Ability to prioritise and manage own workload and that of the team, in a busy environment.
• Experience of HR processes.

Desirable

• Previous health or social care experience.
• Knowledge of clinical systems or databases.

Other Requirements

The successful applicant will need to be a car driver.