Service Desk Analyst jobs in United Kingdom

DWP is seeking an Information Management Officer to play a pivotal role in the Synergy Programme – one of the most significant transformations in Civil Service shared services in decades. The Synergy Programme is a major cross‑departmental initiative aimed at transforming shared services across the Civil Service. It brings together the Ministry of Justice, Department for Work and Pensions, Department for the Environment, Food and Rural Affairs, and the Home Office. Hosted by the Department for Work and Pensions, the programme will shape procurement and service delivery for the next 15 years, impacting over 230,000 Civil Servants.

This is a key role where you'll help manage and govern programme information, ensuring compliance with legal and regulatory standards. Day‑to‑day, you'll review and improve information handling processes, lead audits, produce reports for senior leaders, and keep systems like SharePoint running effectively. You'll also support knowledge management, deliver training, and act as the go‑to contact for information management queries. We’re counting on you to lead on compliance, including Freedom of Information and Data Protection, and to steer any legal discovery work during the programme lifecycle. This is an opportunity to make a real impact by shaping services that Civil Servants will rely on for years to come.

We’re looking for someone with experience in information governance within large, regulated organisations, strong stakeholder management skills, and the ability to turn complex data into actionable insights. You’ll need good attention to detail and project management skills are important. If you’re passionate about driving change and improving how the Civil Service works, we’d love to hear from you.

• Information governance, compliance and management – Demonstrable knowledge of information rights operations and of information management policies within a large organisation in a regulated sector.
• Stakeholder management – Experience of building strong and robust relationships with varied, complex, and challenging stakeholders.
• Analytical thinker – Ability to assimilate large data sets to produce actionable insight and reports for senior stakeholders.
• Project Management – Able to work independently to plan and deliver a range of complex tasks and actions.
• Attention to detail – You will be able to carry out tasks thoroughly and with accuracy.
• Qualifications/Accreditations – Candidates must be (or willing to become) a member of the government Knowledge and Information Management (KIM) profession to be considered for this opportunity.

Location: You’ll join us in our offices based in Birmingham, Blackpool, Leeds, Manchester, Newcastle‑upon‑Tyne, Pontypridd, Sheffield – whichever is most convenient for you.

Hybrid Working: We work a hybrid model – you’ll spend some time working at home (40%) and some time collaborating face‑to‑face in a hub (60%).

Pay: We offer competitive pay for this role of up to £68,205.

Pension: You’ll get a brilliant civil service pension with employer contributions of 28.97%, worth over £16,786 per year.

Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi‑time and enjoy all the usual public holidays.

• Flexible working including flexible hours and flex‑friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with ‘I Can Be Me in DWP’
• Discounts and savings on shopping, fun days out and more
• Interest‑free loans to buy a bike or a season ticket, so it’s even easier for you to get to work and start making a difference
• Sports and social activities
• Professional development, coaching, mentoring and career progression opportunities.

• DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards
• Diverse and Inclusive Leadership at Digital Leaders Awards 2024
• Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025
• Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards

We know your time is valuable, so our application and selection process is just two stages.

1. Apply: complete your application on Civil Service Jobs. There’ll be full instructions when you click through.
2. Interview: a single stage interview online.

CLICK APPLY for more information and to start your application.