Group Service Delivery Manager

CATS Global Schools; Hartford; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading education group in the UK is hiring a Service Delivery Manager to enhance service operations and maintain high safety standards across its schools. This role requires a proven track record in quality control and service delivery, preferably in the education sector or similar high-performing industries. The ideal candidate will possess exceptional leadership and communication skills, a commitment to operational excellence, and the ability to manage complex service environments. The role also involves ensuring compliance with health and safety regulations and delivering top-tier services to students and staff.

Benefits

Cycle to work scheme

Tech scheme

Car scheme

Free flu vaccine

Free eye tests

Financial wellbeing support

Employee Assistance Programme

Enhanced maternity and paternity pay

Qualifications

• Strong background in quality control, service delivery management, and operational standards.
• Knowledge of UK health & safety regulations relevant to services.
• Experience managing complex service environments or multi-site operations.

Responsibilities

• Lead and elevate quality-of-service operations across UK schools.
• Ensure compliance with health and safety regulations.
• Manage and improve service delivery in a multi-site environment.

Skills

Attention to detail

Leadership abilities

Communication skills

Analytical skills

Organisational agility

Customer-focused mindset

Education

Qualifications in facilities management

Health & safety certifications (IOSH, NEBOSH)

Job description

This role is crucial in ensuring that students, staff, and visitors experience a safe, clean, well‑organised, and welcoming environment that reflects the values and expectations of CATS Global Schools.

CATS Global Schools is seeking an experienced Service Delivery Manager to lead and elevate the quality‑of‑service operations across our UK schools. The ideal candidate will have a proven track record in quality control, service delivery, health and safety, and maintaining exceptionally high operational standards. While experience in the education sector is preferred, we also welcome candidates from high‑performing service industries such as hospitality or restaurants, where attention to detail and service excellence are paramount.

Qualifications

• Strong background in quality control, service delivery management, and operational standards.
• Knowledge of UK health & safety regulations relevant to hard and soft services.
• Experience managing hard and soft services within education, hospitality, residential services, or a similarly high‑standard environment.
• Demonstrated success managing multi‑site operations or complex service environments.
• Skilled in auditing, performance management, and service‑level monitoring.

Desirable Qualifications

• Experience within the education sector (schools, colleges, boarding environments).
• Qualifications in facilities management, hospitality management, or health & safety (e.g., IOSH, NEBOSH).
• Experience working with culturally diverse communities or international students.
• Background in customer‑servicedriven environments with high expectations of delivery.

Key Skills

• Exceptional attention to detail and commitment to high standards.
• Strong leadership and team coordination abilities.
• Excellent communication and interpersonal skills.
• Ability to analyse performance data and implement improvements.
• Organisational agility and the ability to manage competing priorities.
• Customer‑focused mindset with a proactive, solution‑oriented approach.

About CATS Global Schools

CATS Global Schools is a leading education group committed to inspiring the next generation of world shapers. With a history dating back to 1899, our group brings together 16 institutions comprising independent boarding schools, an Arts University College, English language schools and a variety of summer programmes in the UK, US and China. Each year we provide 18,000 students around the globe with the education they need to develop real‑life skills for the future. We are dedicated to academic excellence and our students benefit from our well‑developed links to over 40 top global universities.

We create a positive learning environment where every student is empowered to make a contribution to shape their world. This is made possible because of the commitment of our pioneering, persevering people who do the very best for our students.

Benefits

• Cycle to work Scheme
• Tech Scheme
• Car Scheme
• Free flu vaccine through Healthshield
• Free eye tests
• Financial wellbeing support via WageStream
• Employee Assistance Programme
• Group income protection
• GP24: GP Access for all
• Health Cash Plan
• Death in Service
• Long service awards
• Employee referral scheme
• Enhanced Maternity and Paternity pay

Our Commitment to Inclusion and Diversity

We are committed to diversity, inclusion and belonging. Building on our core values Pioneering, Persevering, People we pledge to deliver a series of events, guest speakers and focus groups to make CATS Global Schools an employer of choice for all.