Service Desk Analyst jobs in United Kingdom

We are recruiting on behalf of a national facilities management provider that is continuing to expand across the UK. Due to growth, they are now looking for an experienced Helpdesk Administrator to join their operations support team based in Elland.

This role plays a vital part in coordinating service delivery and ensuring the smooth operation of maintenance activities across the country. Youll work closely with clients, engineers, suppliers, and subcontractors to manage requests, schedule work, and help maintain high service standards.

Whats On Offer

• Competitive salary of GBP28,000 (dependent on experience)
• Permanent, full:time working hours Monday to Friday (8am : 5pm, 40 hours)
• Overtime opportunities available
• 25 days holiday (plus bank holidays)
• Generous company pension scheme
• Company pension, sick pay, and life assurance
• Ongoing training and professional development
  
  

Key Responsibilities

• Respond to incoming calls and emails from clients, contractors, engineers, and internal teams
• Log service requests and reactive jobs on the CAFM system
• Update job statuses and key notes from stakeholders across the maintenance supply chain
• Provide regular updates to clients on the progress of ongoing work
• Plan and manage engineers workloads across multiple regions
• Issue purchase orders to suppliers and subcontractors
• Generate and distribute reports for key accounts
• Support performance monitoring against SLAs and KPIs
• Carry out general helpdesk administration duties as required
  
  

Skills And Experience Required

• Previous experience in a service desk, administrative or coordination role (preferably within maintenance, FM, or similar service sectors)
• Excellent written and verbal communication skills
• Strong attention to detail and ability to multitask
• Confident using Microsoft Office applications, especially Outlook, Excel and Word
• Experience using CAFM systems is desirable but not essential
• A proactive, organised and customer:focused approach
• Team player who thrives in a fast:paced environment
  
  

Interested? Apply today with an updated CV

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.