Retail Customer Service Team Lead | Hospitality & Growth

Paddy Power Plc; Broxmore Park; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail betting company is seeking a Customer Service Team Leader to enhance customer experiences in shops. This role involves engaging with customers, providing exceptional service, and managing shop operations in the absence of the Shop Manager. Candidates should be proactive and passionate about achieving results. Support includes training, a competitive starting salary of £12.75 per hour, performance bonuses, flexible working options, and various employee benefits.

Benefits

Performance Bonus

Flexible work patterns

Company Pension Scheme

Life Cover

Company Sick Pay

Employee Assistance Programme

Birthday Leave

Groupon Discount Scheme

Eyecare vouchers

Qualifications

• Ability to exceed customer expectations and build effective relationships.
• Motivated to achieve shop goals and targets.
• Adaptable to different situations while maintaining customer focus.

Responsibilities

• Engage warmly with every visitor to ensure outstanding experiences.
• Assist customers in placing bets through various channels.
• Maintain excellent shop presentation standards.

Skills

Proactive attitude

Customer service

Technology enthusiasm

Job description

A leading retail betting company is seeking a Customer Service Team Leader to enhance customer experiences in shops. This role involves engaging with customers, providing exceptional service, and managing shop operations in the absence of the Shop Manager. Candidates should be proactive and passionate about achieving results. Support includes training, a competitive starting salary of £12.75 per hour, performance bonuses, flexible working options, and various employee benefits.