Service Desk Analyst jobs in United States

Social network you want to login/join with:

Overview

We’re expanding our team and looking to hire customer-focused individuals to join our Stretford Office. Although your role involves sales, we prioritize sales through excellent customer service, putting the customer at the heart of everything we do. Your job will be to ensure they have a great experience and find the best insurance package that meets their needs. No previous insurance experience is required, all training is provided.

Working hours are 40 hours a week, from 9am to 6pm, Monday to Friday, with one Saturday per month, 9am-1pm. Starting salary: £26,208 plus a quarterly performance-related bonus (additional average earnings of up to £400-£500 per month).

How you'll make an impact

During your first few weeks, you’ll attend our training academy, where we’ll provide all the necessary training to help you succeed in your new career. This includes insurance fundamentals, handling policies, and systems and process training. We also offer an excellent progression programme and fully funded professional insurance qualifications (CII).

In this role, you’ll assist customers with queries such as setting up home insurance policies and gathering information, guiding each customer through their individual needs. On a daily basis, you will:

1. Create insurance quotes and renewals over the phone, ensuring the best price and appropriate coverage for customers.
2. Look for opportunities to upsell or cross-sell products based on customer needs.
3. Make and answer calls to gather information, provide updates, and address concerns or questions.
4. Leave customers satisfied with a positive impression of our products and services.
5. Balance multiple tasks using various systems within a supportive, friendly, and agile team.

About You

All training will be provided, and some items may seem unfamiliar initially but will become clear during our comprehensive training program. You should possess:

• The ability to explain complex language simply, both in writing and verbally.
• Attention to detail for accurate review and assessment of documentation.
• Empathy and composure when dealing with customers.
• Customer service skills to ensure a positive experience.
• Computer literacy.
• GCSEs or equivalent, including English and Maths.

Compensation and Benefits

Alongside a competitive salary, we offer a range of benefits, which may vary depending on your role:

• Minimum of 25 days holiday plus bank holidays, with options to buy extra days.
• Defined contribution pension scheme with Gallagher contributions.
• Life insurance (4x basic salary, up to 10x available).
• Income protection covering up to 50% of your income, with options to increase.
• Health cash plan or private medical insurance.
• Additional benefits include volunteering days, employee stock purchase plan, share incentive plan, critical illness cover, gym discounts, season ticket loan, shopping vouchers, family care, and more.