Service Desk Analyst jobs in United Kingdom

Company Description

We believe in the power of ingenuity to build a positive human future.

As strategies, technologies, and innovation collide, we create opportunity from complexity.

Our teams of interdisciplinary experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results.

We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists. And we have deep expertise in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport.

Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands.

PA. Bringing Ingenuity to Life.

Are you ready to transform the landscape of the Public Sector through strategic IT architecture insights? Join us at PA and embark on a journey where your expertise will shape the future of government services.

As a Managing Consultant (MC) at PA you will work on leading programmes in the Public Sector with the ability to use your passion for leading technologies to make genuine real impact to citizens. You will bring hands on experience to design and deliver various technology business solutions working end-to-end from high level government individuals through to delivery. Working for PA will put you as a technical leader and you will utilise your knowledge of technology and architecture to support and lead cross Government teams. You will have access to the latest training and certifications including AWS, Azure and GCP plus access to our own extensive courses and mentoring programme.

Flexible working - We are guided by our client work and needs; however, you have autonomy to manage your time and diary to suit your work/life balance.

You will have:

• Experience in leading teams, in particular development and architecture teams.
• Experience developing professional services business, for example, consultancy, technical services, and system integration.
• Experience across Public Services, central government is preferred.
• A consistent track record in providing technical leadership in areas including application, business, and integration architectures.
• Comfort across all architecture domains and be a specialist in at least one of:
• Architecture domain (e.g. Applications, Information, Integration)
• Business domain
• Technologies/vendors (e.g. AWS, Azure, Google Cloud)
• Experience of performing solution options assessment, including product selection and analysis of patterns and sourcing approaches.
• The ability to deliver strategic thinking to stakeholders through Architecture Roadmaps, mentoring and technical thought leadership.
• Working knowledge of architecture modelling tools and frameworks, (e.g. UML, ArchiMate, etc.)
• An appreciation of the public sector, people and organisational aspects of your work.

Candidates should have a deep knowledge of the technologies they have worked with and an appreciation of or exposure to emerging technologies and architectural trends, for example:

• Microservices vs Packaged Solutions
• Cloud vs On-premise
• Digital transformation enablement
• Cloud architectures, e.g. experience of AWS, Google Cloud Platform or Azure
• Broad span of vendors, e.g. IBM, Oracle, Salesforce, AWS
• The architect’s role in agile delivery
• Internet of Things

Life At PA encompasses our peoples' experience at PA. It's about how we enrich peoples’ working lives by giving them access to unique people and growth opportunities and purpose led meaningful work.

Our purpose guides how we work with our clients and our teams, and support our communities, to deliver insight and impact, solving the world’s most complex challenges. We're focused on building a workplace that values human difference and diverse mindsets, and a culture of inclusion and equality that unlocks the potential in our people so everyone can be their best self.

We are dedicated to supporting the physical, emotional, social and financial well-being of our people. Check out some of our extensive benefits:

• Health and lifestyle perks accompanying private healthcare for you and your family
• 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days
• Generous company pension scheme
• Opportunity to get involved with community and charity-based initiatives
• Annual performance-based bonus
• PA share ownership
• Tax efficient benefits (cycle to work, give as you earn)

We’re committed to advancing equality. We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief veteran status, or other by any other range of human difference brought about by identity and experience. We welcome applications from underrepresented groups.

Adjustments or accommodations - Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us on recruitmentenquiries@paconsulting.com

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