Reception Helpdesk Assistant

Durham University; North East; On-site; GBP 23,000 - 25,000; Full time

Job summary

A leading educational institution in the North East of England is seeking a Reception Helpdesk Assistant. This role involves providing reception services, greeting visitors, and assisting with directions and information. Ideal candidates will have experience in customer service and strong communication skills. The position is full-time, requiring onsite work, with a salary range of £23,751-£24,570.

Qualifications

• Experience in providing customer service or reception duties.
• Good communication and interpersonal skills.

Responsibilities

• Provide reception services and front-desk administration.
• Greet staff, visitors, students, and users professionally.
• Assist with directions and information.

Job description

Job Title: Reception Helpdesk Assistant

Department: Estates and Facilities Directorate

Accommodation and Commercial Services

Grade: Grade 3

Salary range: £23,751-£24,570

Working arrangements: Fixed-term (until 23rd December 2026)

Full time (35 hours per week, 5 days out of 7)

There may be a requirement to work evenings and weekends, as business demands

Onsite working only

Closing date: Sunday 14th December 2025

The Role and Department

As Reception Helpdesk Assistant, you will be responsible for providing reception services and associated administration of the front-desk. This will include welcome service, professionally greeting staff, visitors, students and users of the building, providing assistance, directions and information.

The Estates and Facilities Directorate provides a number of essential services to Durham University and is responsible for managing, maintaining and developing the infrastructure and building fabric of the various campuses.

Further information about the role and the responsibilities is at the bottom of this job description.