Employment Law Advice Helpdesk Team Leader - Trade Union

Morgan Philips Group SA; City Of London; On-site; GBP 55,000; Full time

Job summary

A recruitment consultancy in London is seeking an Employment Law Advice Helpdesk Team Leader to enhance member services. You will supervise and develop a team, ensuring high-quality advice for union members. This role offers career growth opportunities within a customer service-focused environment requiring robust employment law knowledge and team leadership skills.

Responsibilities

• Deliver excellent service to union members.
• Supervise, mentor, and develop a team of Employment Law Helpdesk Advisors.
• Ensure high-quality advice and support in the Member Contact Centre.

Skills

Strong knowledge of employment law

Proven track record of leading a team

Ability to lead, motivate and develop team members

Experience in customer or member service environment

Experience in a regulated/legislative environment

Experience of monitoring and reporting against SLA’s and KPI’s

Familiarity in dealing with complaints/complex queries

Experience in providing advice and support to customers

Experience managing Contact Centre technology and processes

Job description

Employment Law Advice Helpdesk Team Leader – Trade Union

LONDON

£55,000 BASIC SALARY

PERMANENT ROLE

The Role

Morgan Philips Specialist Recruitment is presently supporting a United Kingdom trade union which represents professionals and specialist workers in both the public and private sectors in their search for an Employment Law Advice Helpdesk Team Leader.

As a Team Leader within our client’s Member Contact Centre you’ll use your positive attitude, supervisory experience and employment law knowledge to deliver an excellent service to union members.

In this role you’ll have the chance to be involved in developing new services, supervising, mentoring and developing a team of Employment Law Helpdesk Advisors. We look to you to ensure the Member Contact Centre provides high quality advice and support to members and to help improve the union’s overall member service.

This is an exciting career opportunity with customer service at its heart and offers plenty of room for professional growth and development.

About You

• Strong knowledge of employment law
• Proven track record of leading a team
• Ability to lead, motivate and develop team members
• Experience of working in a customer or member service environment
• Experience of working in a regulated/legislative environment
• Experience of monitoring and reporting against SLA’s and KPI’s
• Familiarity in dealing with complaints/complex queries
• Experience of providing advice and support to customers
• Experience in implementing or managing Contact Centre technology and processes

We are committed to ensuring that all job applicants are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.