Service Delivery jobs in Regno Unito

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South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.

We are committed to provide a high quality and specialist care to our service users and we are recognised for our care and treatment we provide. The Care Quality Commission already rates our services as 'good'.

We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone's potential as change makers.

The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role. We therefore welcome applications from people with lived experience and consider them as an asset to the Trust.

Our Values

We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I'm going to do is at the heart of everything we do. When you join us, you'll be part of something special.

As a Trust we are happy to talk flexible working.

Job overview

Croydon NHS Talking Therapies is looking to recruit a Senior Clinical Team Lead for a fixed term 12 month contract maternity cover.

You will work closely with the rest of the management team to promote and support the delivery of the service.

We are a friendly, supportive and innovative team of individuals. We are committed to supporting the development of our staff who come and work for us by providing high quality supervision and opportunities for development.

Main duties of the job
• To manage the performance department, ensuring its efficient day-to-day running, anticipating and planning for future demands, and monitoring and managing its effective performance
• To line manage their team, supporting their well-being and development and managing their performance
• To work collaboratively with the service leads to plan the future development of the service, and to lead specific service developments and new initiatives
• To work with service users, referrers and other providers to improve existing services to clients and to develop new care pathways and services
• To support the service leads in maintaining a strong, committed and motivated team
• To work autonomously as a Senior Cognitive Behavioural Psychotherapist within professional guidelines and the overall framework of the service's policies and procedures.
• To provide high quality specialist CBT supervision

Working for our organisation

We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance. There is an extensive range of excellent benefits for you and your family. We want you to feel like you are part of a close knit team at SLaM. It's important to us that you valued and appreciated and that are why we have a comprehensive benefits package on offer

Some of our benefits are highlighted here:

• Generous pay, pensions and leave, we offer a comprehensive pay, pensions and leave package which is dependent on the role and length of service.
• Work life balance, flexible working and support a range of flexible options, such as: part-time working and job sharing.
• Career development, There are plenty of opportunities to progress your career and we support your development through a number of programmes such as mentoring, coaching, positive people management, collective leadership and other talent programmes
• Car lease, our staff benefits from competitive deals to lease cars
• Accommodation, our staff benefits from keyworker housing available which is available on selected sites
• NHS discounts, with discounts up to 10% from a variety of well-known retail brands though Health Service Discounts website.

Other benefits include:

• Access to SLaM counselling services
• Wellbeing events
• Long service awards
• Cycle to work scheme
• Season ticket loan
• Staff restaurants

Detailed job description and main responsibilities

Key Responsibilities:

1 PLANNING, MANAGING AND EVALUATING THE DELIVERY OF SERVICES WITHIN CROYDON TALKING THERAPIES

• Assessing the service need for a service area, and current and future capacity requirements
• Leading on performance, ensuring the service meets expected outcomes/kpis
• Monitoring and evaluating service activity and outcomes
• Ensuring the effective use of resources through the design and refinement of efficient systems and processes of service delivery and the ongoing adoption of new ways of delivering care
• Designing and implementing new care pathways in collaboration with referrers and other services
• Developing and updating policies and procedures for the delivery of high quality clinical services
• Commissioning and monitoring external provision of services as agreed

2TEAM MANAGEMENT

• To agree job plans, performance targets and development goals with your team through the appraisal process, and monitor and support staff in their achievement
• To foster a supportive and performance focussed team ethos through your interaction and communication with the team, your own behaviour, team meetings and supervision
• To take responsibility for the wellbeing of your team, setting up formal and informal systems to identify issues and addressing them
• To induct new team members, agreeing job plans, and ensuring that they are trained and supported to do their jobs, and meeting them regularly to support their development and performance
• To ensure a programme of clinical training and development is in place for your team and regularly reviewed and refreshed
• Ensure good two-way communication between your staff and the service management
• To lead team meetings

3SERVICE LEADERSHIP

• To share responsibility for the direction and development of the service, taking an active role in the weekly service management meeting, leading team and whole team meetings
• To provide regular reports on the activity and performance of your service area, and any issues that need attention
• To identify aspects of the service which could be improved and initiate and implement service development projects.
• To be proactive in challenging discrimination and to support the development of culturally competent services.
• To keep abreast of local and national developments in mental health services and to lead proactive responses in CTT
• To take the lead in agreed areas of development and service delivery
• To contribute to the consultation and engagement of service users in planning and developing services.
• To listen and respond to, and appropriately manage patient complaints
• To participate in clinical governance initiatives as agreed by the directorate clinical governance committee.
• Contribute to the development of a culture within the team that values the use of outcome measures and service user involvement as ways of improving clinical practice

4CLINICAL
• To provide expertise in a highly specialist clinical area which will contribute to the treatment of clients presenting with anxiety disorders or depression within an IAPT framework.

• To deliver NICE recommended, formulation driven psychological interventions for depression and anxiety disorders, adapting interventions for the specific needs and clinical setting. Assess and integrate issues surrounding social support, voluntary work and employment into therapy.
• To provide highly specialist assessment and clinical formulation to clients with complex mental health needs, including personality disorders, addiction and trauma.
• To provide psychological reports, including relevant formulation, opinion and interventions, in order to inform referrers and, where appropriate, service users.
• To select and deliver highly specialist evidence based psychological treatments, monitoring outcomes and modifying and adapting interventions, drawing on a range of theoretical models.
• To collect and enter clinical outcome data on a sessional basis; select and interpret outcome measures to inform treatment planning
• To work as an autonomous professional within BPS/BABCP/HCPC guidelines and the policies and procedures of the service, taking full responsibility for own work including treatment and discharge decisions.
• To travel to community settings as appropriate and across the Trust when required.
• To contribute to the effective working of the team and to a psychologically informed framework for the service area, taking on specific roles or duties as agreed.
• To communicate skilfully and sensitively highly complex and sensitive information with clients, carers, colleagues and other professionals taking account of sensory and cultural barriers to communication.
• To keep clear, accurate and up to date records of all clinical activity in line with service protocols.
• To confidently assess and monitor risk and draw up appropriate risk management plans
• To confidently advise other members of the service on specialist psychological care of clients.
• To respond appropriately and professionally to emotionally distressing situations such as distressed clients or abusive behaviour and to support others involved in such situations.
• To provide information and signposting for patients who do not meet the service's eligibility criteria.
• To refer people with more severe common mental health problems to the secondary care psychological therapies service
• Work closely with other members of the IAPT team to ensure that patients referred on to the IAPT service have a clear referral pathway.
• Maintain a clinical caseload in line with activity targets agreed with line manager

TEACHING, TRAINING AND SUPERVISION:

• To receive regular clinical and professional supervision from a more senior psychologist/psychotherpist according to BABCP/BPS/HCPC and Trust guidelines.
• To contribute to the development of the knowledge and skills base within Croydon IAPT by maintaining an active awareness of current developments in psychology, CBT, IAPT and by implementing knowledge gained in practice.
• To provide professional managerial, and clinical supervision to HI CBT therapists, Psychological Wellbeing Practitioners, trainees, assistant psychologist and other junior staff members for all aspects of their work. This must include live supervision of therapist's work.
• To deliver and promote outcome-focussed supervision, directly to supervised staff, and through participation in the LI and HI supervisors groups
• To provide service level risk management, taking part in the on-call risk rota, and developing and recording risk management plans
• To provide specialist training to other professions as appropriate.
• To plan and undertake teaching and training of pre and post- qualification psychologists and specialised training to other professions as appropriate.
• To provide supervision for the psychological work of other multi-disciplinary staff as appropriate.

RESEARCH and SERVICE DEVELOPMENT:

• Assist in the development and maintenance of a strong research culture that values the use of outcome measures as a way of improving clinical practice.
• Encourage the critical evaluation of practice, and undertake research
• Use theory and literature to support evidence-based practice in clinical work, supervision, teaching and consultations
• Communicate and disseminate research and service evaluation information so that clinical practice is appropriately informed
• To contribute to the development of services through initiating, undertaking and supervising service evaluation and audit.
• To disseminate research and service evaluation findings through presentations and published articles.

Person specification

Qualifications

Essential criteria

• Qualified therapist in CBT from an IAPT-approved High Intensity training at post-graduate diploma level or equivalent. (A)
• Practitioner accreditation status with BABCP

Desirable criteria

• An additional therapy qualification eg EMDR; CBT; IPT; DIT; Couples/systemic (A)
• Qualified as a supervisor in main therapy model (A)

Experience

Essential criteria

• Experience of providing specialist psychological assessment and treatment of clients with a range of psychological needs of a complex nature in an IAPT service (A/I)
• At least 2 years of recent IAPT experience.
• Experience of clinically supervising psychological therapists including qualified HIs (A/I)
• Significant experience in staff management including line management, performance management and appraisal
• Experience of implementing major service improvements
• Experience of providing teaching and training to psychological therapists or other professional groups

Knowledge

Essential criteria

• Highly developed knowledge of the theory and practice of at least one NICE recommended model of therapy for IAPT (A/I).
• Understanding how to use data to plan and performance manage provision (A/I)

Skills

Essential criteria

• Advanced skills in psychological assessment and intervention at a specialist level (A/I)
• Knowledge and skills in using IAPTus
• Ability to support teams to achieve service targets
• Skills in the collection, analysis and presentation of data
• Ability to work as an autonomous practitioner with an appropriate level of clinical and managerial supervision

Desirable criteria

• Significant skills in designing clinical audit projects, implementing changes and taking responsibility from end to end

The Trust is committed to providing services which embrace diversity and that promote equality of opportunity. We are a Disability Confident Employer, we welcome applicants from all sections of the community and people of all protected characteristics. We provide reasonable adjustments for candidates with a disability and are committed to treating people fairly with compassion, respect and dignity and in promoting equality and human rights. We aim to put this commitment into practice by:

• Embedding our commitment to tackling inequality, eliminating discrimination and harassment; promoting equality of opportunity and fostering good relations in our everyday practice
• Ensuring that all our services and all staff understand and support our commitment
• We believe that people who use our services, their carers and our staff, should be treated with compassion, respect and dignity

Please note:

• That all applications for this post will need to be made online
• That you read and understand the Job Description and Personal Specification attached to the role. Your Statement in Support should reflect the requirements specified as your application will be judged against these criteria
• That the closing date listed is a guide only and that the vacancy may close earlier should sufficient number of applicants have been received. We advise that you submit your application as early as possible
• That once you have submitted your application you agree to your application being transferred to a 3rd party e-recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs
• That should you not have heard from us within three weeks from the closing date your application has not successful
• That priority consideration for applications may be given to at-risk NHS employees
• That should you be successful and appointed, you authorise South London and Maudsley NHS Foundation Trust to confirm your previous NHS service via an Inter Authority Transfer (IAT) process
• That we are a smoke-free Trust

SLaM is a Stonewall Diversity Champion , Stonewall is the largest Lesbian, Gay, Bi and Trans (LGBT) rights charity in Europe'

Employer certification / accreditation badges

Applicant requirements

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

• 8b jd maternity cover (PDF, 624.5KB)
• PS (PDF, 624.5KB)
• SLaM Staff Benefits (PDF, 1.1MB)
• Happy to Talk Flexible Working (PDF, 680.1KB)