Temporary Independent Living Manager

Essential Employment; Warwick; On-site; GBP 80,000 - 100,000; Full time

Job summary

A temporary staffing agency is seeking an Independent Living Manager in Warwick to manage housing support services for vulnerable and elderly customers. This full-time role involves leading a team, ensuring excellent service delivery, developing internal KPIs, and managing external contracts. Strong leadership and experience in service development are essential. The role offers a pay rate of £23.92 per hour. Interested applicants can apply with their CV via email.

Qualifications

• Experience in managing housing support services for vulnerable populations.
• Strong leadership skills to guide and support a 24/7 operational team.
• Ability to implement service development opportunities using new technologies.

Responsibilities

• Lead and manage a team ensuring service delivery meets quality standards.
• Identify opportunities for service development and marketing activities.
• Monitor and manage budgets and external contracts effectively.

Skills

Team leadership

Service development

Customer engagement

Budget management

Procurement protocol

Job description

Temporary Independent Living Manager – Warwick, £23.92ph – PAYE Reference 5286361

To manage the delivery of housing support services to vulnerable and elderly customers to achieve excellent service delivery and positive outcomes. Responsible for managing the Lifeline Service, delivering services to vulnerable and elderly customers both within properties and the wider area. To achieve excellent service delivery for all service users, within agreed quality frameworks and codes of practice.

• To lead, manage and support a team of staff, ensuring that the 24/7 workloads are being managed. Providing guidance and support on procedural, policy and legal matters and making key decisions on operational issues, managing holidays and sickness and undertaking appraisals in line with the scheme.
• Identify and implement opportunities for service development, including new technologies or improved business processes that enhance service delivery and develop the reputation of the team. To research and develop the Lifeline Service and monitoring arrangements for clients and seek new customers and methods of working.
• Lead a promotional and marketing activity plan that continuously increases awareness of the services available to the community.
• To develop internal KPIs to ensure all aspects of Lifeline are working effectively, responsible for undertaking ad hoc benchmarking of the service to establish value for money. Engage with customers to gain feedback and improve the service. To manage delegated capital and revenue budgets for the service area.
• Responsible for monitoring and managing external contracts and ensuring that correct procurement protocol and procedures are adhered to.

Full‑time role on a temporary contract basis.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to [e-mail] quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre‑employment checks including references so please be prepared.