Temporary Independent Living Manager

Essential Employment; West Midlands; On-site; GBP 80,000 - 100,000; Full time

Job summary

A workforce management firm is seeking a Temporary Independent Living Manager in West Midlands to oversee housing support services for vulnerable clients. The role involves leading a team, enhancing service delivery, and managing operational issues. Candidates should possess strong leadership skills and experience in housing support. The job is a full-time temporary position offering £23.92 per hour. To apply, please visit our website or email your CV, quoting the reference number.

Qualifications

• Experience managing housing support services for vulnerable or elderly customers.
• Ability to lead a diverse team and manage workloads effectively.
• Proven track record in service development and operational decision-making.

Responsibilities

• Manage the delivery of housing support services for vulnerable clients.
• Lead and support staff in a 24/7 operational environment.
• Identify opportunities for service development and technology improvements.
• Engage with customers to gather feedback and enhance services.

Skills

Team leadership

Operational management

Service delivery improvement

Customer engagement

Job description

Temporary Independent Living Manager needed in Warwick, £23.92phPAYE - Reference: 5286361

• To manage the delivery of housing support services to vulnerable and elderly customers to achieve excellent service delivery and positive outcomes. Responsible for managing the Lifeline Service, delivering services to vulnerable and elderly customers both within properties and the wider area. To achieve excellent service delivery for all service users, within agreed quality frameworks and codes of practice.
• To lead, manage and support a team of staff, ensuring that the 24/7 workloads are being managed. Providing guidance and support on procedural, policy and legal matters and making key decisions on operational issues, managing holidays and sickness and undertaking appraisals in line with the scheme.
• Identify and implement opportunities for service development, including new technologies or improved business processes that enhance service delivery and develop the reputation of the team. To research and develop the Lifeline Service and monitoring arrangements for clients and seek new customers and methods of working.
• Lead a promotional and marketing activity plan that continuously increases awareness of the services available to the community.
• To develop internal KPIs to ensure all aspects of Lifeline are working effectively, responsible for undertaking ad hoc benchmarking of the service to establish value for money. Engage with customers to gain feedback and improve the serviceTo manage delegated capital and revenue budgets for the service area.
• Responsible for monitoring and managing external contracts and ensuring that correct procurement protocol and procedures are adhered to.

This is a full time role on at temporary contract basis

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV [e-mail] quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please beprepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.