Service Delivery jobs in United States

Job Description:

Are you an investment operations professional with experience in asset servicing? We have a fantastic opportunity for a Senior Administrator / Associate (Asset Servicing) to join the team at a leading financial services firm in Glasgow.In this role, the successful candidate will be responsible for the production cycle of the team, supporting complex and routine operational activities to ensure client service delivery and commitments are met.

• Professional qualification (or equivalent level of expertise in relevant technical area)
• Strong working knowledge of policies/procedures and regulations within client delivery and company side
• Corporate Action/Income experience
• Strong risk management awareness
• Involvement in or lead on change initiatives with ability to adapt to an ever-changing environment
• Strong client service skills with good written and oral English skills to allow concise explanations on technical issues where applicable
• Familiarity with financial markets
• Accounting Practices (desirable)
• Ability to coach and support colleagues in development (desirable)
• Computer literacy with ability to use enhanced, specialist applications (desirable)

• To ensure a high-quality client service is delivered to all clients, referring complex/technical issues to senior colleagues as appropriate
• Ensure the service level provided by the team adheres to the firm's client service delivery agreements
• Ensure adherence to core standard operating models through the application of existing policies and procedures
• Take responsibility for ensuring procedures are reviewed and updated on a regular basis, passing to senior colleagues for review
• Ensure high processing accuracy levels both personally and through oversight of the team administrator's work, identifying errors and working to address
• Build strong, professional relationships with clients and be an ambassador for the company
• Develop internal stakeholder relationships with the wider team as well as general business support, co-ordinating activities to ensure smooth delivery of operational processes in accordance with agreed processes and procedures
• Support external counterparty relationships, providing feedback for performance reviews e.g.brokers and custodians
• Ownership of allocating daily workload within the team, providing supervision and technical support to the team administrators
• Proactive generation of ideas for improvements to systems and processes in support of client requirements and company's strategic objectives
• Involvement in the design and implementation of resilient processes and systems to support new/changes to business products including mandatory changes to market/governance and regulations
• Ensure adherence to the risk and control framework, including team and departmental procedures, managing risk effectively and efficiently within the team
• Ensure an effective and robust governance structure is in place for the team
• Support business contingency plans as required
• Ensure adequate internal controls are in place and correctly followed to mitigate operational risk
• Ensure that internal and external audit/compliance/risk requirements are met

• A highly competitive salary
• Wider Benefits package

Core-Asset Consulting is an equal opportunities recruiter and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy.

Job reference: 16167

To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.

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Core-Asset Consulting offers specialist recruitment services to asset management, accounting & finance, asset servicing, legal and the wider financial services sector in Scotland.

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