Service Delivery jobs in United Kingdom

Salary l £27,500

Hours l Shift pattern Monday to Friday between the hours of 06:30 and 17:30 (37.5 hrs)

Who are MJ Quinn:

MJ Quinn are an established national organisation, with contracts covering the length and breadth of the UK and Ireland. We have over 1500 workers delivering our services. At MJ Quinn we believe in creating great connections with our customers, our people, and our world. Even though our company is growing our values continue to be at the heart of everything we do.

We are seeking a highly organized and proactive Deployment Team Leader to oversee and coordinate the Deployment area. This role involves leading a team of Stores Operatives, ensuring timelines are met, maintaining quality standards, and working cross-functionally with managers to ensure smooth rollouts.

Department Overview

The Deployment department plays a crucial role within Logistics, ensuring the smooth onboarding and operational readiness of engineers and managers within service delivery and network build sectors, with over 1250 service delivery kits deployed and over 80 network build kits deployed within the past 12 months. Our primary responsibility involves meticulously preparing kits, that adhere to health and safety requirements with inspections and calibrations, catering to both new and existing staff. Kits are curated to equip engineers with all necessary tools and safety gear for their role. Once prepared, the Deployment team efficiently loads the vans meeting strict deadlines and targets every week, ensuring that staff are ready for their first day on the job. The Deployment department is vital for maintaining efficiency, safety, and productivity within the Logistics Centre.

Responsibilities:

• Line management responsibilities for Stores Operatives
• Be the primary point of contact for the Deployment team
• Report any issues/concerns to Deployment Manager
• Understand and demonstrate good leadership
• Excellent problem-solving and analytical skills
• Strong communication skills
• Ability to handle multiple tasks simultaneously in a fast-paced environment
• Prioritise on a continual basis ensuring that key tasks receive the greatest attention
• Support Stores Operatives to meet delivery targets within Deployment
• Ability to respond quickly and effectively to changes in a proactive manner
• Identify shortfalls in internal procedures and use escalation chain for any procedural risks to the department and delivery numbers
• Prepare weekly and monthly performance reports to highlight peaks and troughs in areas and send to Deployment Manager to assess accordingly
• Demonstrate ability to serve as a knowledgeable resource to MJ Quinn management team that provides leadership and direction
• Conduct daily/weekly audits of team performance and collate data based on findings
• Support the Deployment team and provide feedback on issues affecting team performance
• Assist with weekly/monthly stock counts and collate data based on findings
• Respond to any enquiries via e-mail
• Develop strong team working relationships
• Build relationships within Logistics
• Support the Deployment Manager in identifying inefficiencies and help develop new processes if required
• Implement and maintain general housekeeping processes to ensure a safe and clean working environment
• Assist in the unloading and checking of kits from any leavers; ensuring processes are followed with items being returned to stock or utilised for the preparation of full kits
• Assist with the loading of vans for Deployment
• Use the company resource planner to schedule and prioritise workload
• Assist with stock transfers between all MJ Quinn sites

Person Specification:

• Ability to work efficiently and effectively as part of a team
• Full UK Driving License required
• Effective communication with all other departments
• Strong planning, organisation, and monitoring abilities, with attention to detail
• Enjoy a challenge, have excellent interpersonal skills and the ability to communicate at all levels
• Computer literate with good working knowledge of Microsoft Word and Excel
• Excellent communication and presentation skills, with the ability to effectively convey complex information
• Ability to prioritise work, work well under pressure, meet deadlines, and manage business expectations
• Demonstrated ability to work independently and collaboratively in a fast-paced environment
• Adaptable and flexible in your approach to work

Benefits:

• Free Parking
• 33 days holiday (25 + Bank holidays)
• Employee Bonus Scheme
• Healthcare Cashback Plan
• Employee Assistance Programme
• Cycle to Work Scheme
• Company Contribution Pension Scheme
• Parental Leave and Pay
• Employee Reward and Recognition
• Learning and Development Opportunities
• Gym & Retail Discounts
• Life Assurance Benefit

Diversity Statement

MJ Quinn is committed to promoting an environment that values diversity. All staff are responsible for ensuring that all employees, customers, suppliers, and visitors are treated equally and fairly and not discriminated against on the grounds of age, disability, gender reassignment, marriage & civil partnerships, pregnancy & maternity, race, religion or belief, sex or sexual orientation.

We welcome applications from a diverse range of candidates regardless of their background, disability or gender and are committed to creating a workforce as diverse as the communities we serve.