Service Delivery-Jobs in Großbritannien

NBCUniversal (NBCU) is one of the world’s leading media and entertainment companies in the development, production, and marketing of entertainment, news, and information to a global audience. NBCUniversal owns and operates a valuable portfolio of news and entertainment networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks, and related operations in over 30 countries.

Position Overview:

Hybrid - 3 days in the office, located by Tottenham Court Road station.

The Manager, Global Accounts Payable Technical Operations will be a strategic thinker with a strong analytical mindset, technical expertise, and a deep curiosity for end-to-end process optimization. This individual will support SAP and Procure-to-Pay (P2P) applications and workflows, excels in a fast-paced, customer-centric environment, and has a demonstrated history in change management and process standardization.

Reporting to the Director of Technical Projects, this position collaborates closely with IT, Procure-to-Pay Operations, and Business Process Outsourcing (BPO) partners and is part of the Program Planning, Execution & Change Management Center of Excellence (COE). This role supports all sub-processes within Accounts Payable (AP).

Key Responsibilities:

Service Delivery:

• Maintain a deep understanding of NBCU’s Procure-to-Pay control framework and processes.
• Ensure Procure-to-Pay applications and enhancements comply with controls and standards.
• Provide operational and technical support for Procure-to-Pay function, including vendor data maintenance, invoice processing, disbursements, and Help Desk operations.
• Troubleshoot and resolve technical issues within all Global Finance Operations (GFO) Procure-to-Pay tools and technology.
• Act as a liaison with IT and Global Finance Operations (GFO) teams to address technical Procure-to-Pay issues.
• Serve as a key member of strategic projects, defining business requirements, assisting with design, conducting user acceptance testing (UAT), and developing training materials.
• Lead targeted post-go-live sessions and support users with new or modified processes and technology (hyper-care sessions)
• Partner with IT on business-as-usual technical needs and modifications.
• Collaborate with project teams on automation opportunities, supporting design, UAT, and business requirements.
• Oversee the technical setup, workflow routing, and support of NBCU’s Procure-to-Pay approval matrix.
• Manage the process for Procure-to-Pay’s new company code creation, including data gathering, technical updates, workflow modifications, and UAT.
• Build and maintain strong relationships with internal and external stakeholders.

Continuous Improvement:

• Lead operational improvement initiatives and provide recommendations to the Global Process Owner for process and technology improvements.
• Contribute to the multi-year Transformation Roadmap, focused on process globalization, standardization, and automation to drive efficiency improvements year-over-year.

Additional Responsibilities:

• Foster strong, collaborative relationships with NBCU Finance and key functional groups (e.g., Tax, Treasury, Audit, IT, Sourcing, and Compliance).
• Understand system architecture, including ERP systems, add-ons, enablers, and interfaces, with the ability to troubleshoot and conduct data analysis.

Qualifications & Requirements:

• Education: BA/BS in Accounting, Finance, IT, or a related field.
• Experience: Strong experience in a technical Procure-to-Pay environment within a global organization; consulting experience preferred.

Desired Characteristics:

• Knowledge of global accounting controls, procurement, vendor management, invoice processing, payments, tax reporting, treasury, and regulatory compliance.
• Proficiency in ERP software, particularly SAP, and familiarity with Procurement and AP systems and interfaces.
• Background in the entertainment industry is a plus.

Knowledge & Skills:

• Self-motivated and able to consistently deliver high-quality work with minimal oversight.
• Strong technical abilities, with demonstrated expertise in troubleshooting Procure-to-Pay applications and workflows.
• Working knowledge of enterprise-wide systems for requisition, purchasing, payments, and accounting.
• Excellent analytical and problem-solving skills, including the ability to conduct root cause analysis and implement permanent solutions.
• Exceptional verbal and written communication skills, with the ability to interface effectively with all levels of management and with customers.
• Proven ability to lead and adapt within a dynamic, evolving environment.

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.