Director, Professional Services - Engagement Managers

Databricks Inc.; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

A leading data and AI company in London is seeking a Director of Professional Services to manage a team of Engagement Managers, ensuring optimal customer success with the Databricks Lakehouse Platform. The ideal candidate has a strong background in leadership within professional services and proven experience in scaling teams, driving strategies, and engaging with senior executives. Competitive benefits are offered along with the opportunity to lead impactful engagements.

Qualifications

• Successful track record in a Professional Services leadership role.
• Proven experience in senior customer-facing roles.
• Experience in rapidly scaling a business.
• Data and AI domain experience with large enterprises.
• Collaborative and cross-functional work across teams.
• Strong customer-facing skills with senior executives.
• Excellent service delivery and program management skills.
• Ability to synthesize customer outcomes into program plans.

Responsibilities

• Manage a team of Engagement Managers for optimal client use of Databricks.
• Collaborate with sales to develop strategies that prioritize customers.
• Own hiring and building the Engagement Manager team.
• Deliver accurate forecasts against bookings, revenue, and margin targets.
• Act as a Professional Services sponsor for key regional accounts.
• Develop enablement content on Professional Services model and processes.

Skills

Professional Services leadership

Customer-facing roles

Coaching and development

Stakeholder engagement

Service delivery

Program management

Data and AI domain knowledge

Job description

Director, Professional Services - Engagement Managers

London, United Kingdom

CSQ127R141

The Director of Professional Services Northern Region (UK & Ireland, Benelux and Nordics) will manage a team of Engagement Managers whose role is to ensure that our customers are getting the best from the Databricks Lakehouse Platform, by positioning, preparing, and managing the follow-up of Professional Services and training engagements. Your successful track record of partnering with Sales and Field Engineering teams will ensure our Professional Services organisation makes the greatest impact in the use cases that matter the most, as well as closing revenue and growing consumption as a result. You will actively guide and get involved to enhance your team’s effectiveness, scaling out your commercial skills, guiding investment areas, supporting complex sales cycles and building relationships with important customers in large corporations. You will report directly to the Sr. Director for Professional Services.

Impact you will have

• Collaborate with the Sales Leaders and Account Executives to develop regional PS strategies that put Databricks and our customers first, to achieve the company mission
• Conceive and drive creative strategies to focus the team to goal, actioning opportunities for your team to most positively affect consumption of the Databricks Lakehouse
• Own and drive hiring and building the Engagement Manager team, scaling as needed without sacrificing quality
• Deliver accurate (+/- 5% of actuals) weekly forecasts against bookings, revenue and margin targets
• Act as the Professional Services sponsor assigned to important regional accounts to lead executive alignment and accelerated $DBU growth
• Develop and deliver enablement content on the Professional Services model and associated processes our PS, FE & Sales teams. Provide thought leadership to develop our service offerings and playbooks with the company goals and Databricks product evolution.

Qualifications

• Consistent track record of success in a Professional Services leadership role, including managing and scaling a senior and high impact team
• Proven experience in senior customer-facing roles that require a mix of influencing, validating, understanding and execution
• Experience rapidly scaling a business including developing a clear strategy for growth across business and people development
• Data and AI domain experience working with large enterprises to realise business value from discovery to production implementations
• Works collaboratively and cross-functionally across go-to-market teams including Sales, Partners, Technical Field driving shared objectives and key results (OKRs)
• Being adept in coaching others to develop their careers and their commercial skills around deals
• Data and AI domain knowledge and experience working with customers to realise business value through to production implementations
• Excellent customer-facing skills with Senior Executives as well as other stakeholders both internally and externally
• Strong service delivery and program management skills with the ability to synthesise desired customer outcomes into well-structured program plans that meet such outcomes
• Travel is required up to 30%

About Databricks

Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook.

Benefits

At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please visit https://www.mybenefitsnow.com/databricks.

Our Commitment to Diversity and Inclusion

At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.

Compliance

If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.