Customer Relations Manager

CARE CONCERN GROUP LIMITED; England; On-site; GBP 36,000 - 42,000; Full time

Job summary

A family-owned care provider in Hertfordshire is seeking a Dual Site Customer Relations Manager to serve two care homes. This role is vital to assist families during important decisions while providing a supportive and informative experience. The ideal candidate should possess excellent communication skills, strong local knowledge, and experience in customer service or sales. A competitive salary of £36,000 with an OTE of £6,500 and ongoing training will be provided. The role requires a proactive approach and an understanding of the care sector.

Benefits

Competitive salary

Full training and ongoing support

Qualifications

• Experience in customer service or family liaison roles; care sector experience is a plus.
• Self-motivated and comfortable managing a dual-site schedule.
• All appointments subject to an enhanced DBS check.

Responsibilities

• Be the first point of contact for families, offering expert guidance with warmth.
• Build strong networks to connect families to the necessary care.
• Conduct engaging and personalized home tours.
• Collaborate with care teams for assessments and admissions.
• Ensure an excellent visitor experience and manage family communications.
• Support marketing initiatives to raise awareness of the homes.
• Track and manage enquiries effectively.

Skills

Excellent communication skills

Strong local knowledge of Hertfordshire

Experience in sales or customer service

Highly organized and proactive

IT literate with CRM systems

Self-motivated and results-driven

Job description

Customer Relations Manager

Sales & Marketing - Hertfordshire

Contract: Full Time
Salary: £36,000 Per Annum
Shift type: Days
Contracted hours: 40

Dual Site Customer Relations Manager | Hertfordshire | 40 hours per week | £36,000 per annum + bonus

Are you a personable, high-energy professional with a talent for building relationships? Do you enjoy helping people make important decisions while providing reassurance, clarity, and empathy?

We’re looking for a Dual Site Customer Relations Manager to cover two care homes in Hertfordshire: White House in Letchworth Garden City and Penrose Court in Biggleswade. With roughly 11 miles between the sites, you’ll split your time equally, ensuring each home offers a welcoming, informative, and supportive experience for families seeking care for their loved ones.

Locations covered: White House care home in Letchworth Garden City SG6 1QL & Penrose Court care home in Biggleswade SG18 8UA)
Reporting to: Regional Director

What You’ll Be Doing:

• Be the first point of contact for families, providing expert guidance with warmth and professionalism.
• Build strong local knowledge and networks to connect families to the care they need.
• Conduct engaging, personalised tours of each home, showcasing services, facilities, and community.
• Collaborate with care and management teams to coordinate assessments, admissions, and contracts.
• Maintain an excellent visitor experience and manage family communications, ensuring smooth transitions.
• Support marketing initiatives, community engagement, and local partnerships to raise awareness of both homes.
• Track and manage enquiries effectively, providing insights to improve conversion and service delivery.

Why join us:

This role is more than just a customer-facing position it’s a chance to genuinely support families at one of the most important moments in their lives. You’ll join a supportive, values-led team with a competitive salary of £36,000 and OTE of £6,500. Full training and ongoing support will help you excel, while working across two communities allows you to make a wider impact.

What we’re looking for:

• Excellent communicator with a warm, confident, and professional manner.
• Strong local knowledge of Hertfordshire, ideally with established networks.
• Experience in sales, customer service, or family liaison roles; care sector experience is advantageous.
• Highly organised, proactive, and comfortable managing a dual-site schedule.
• IT literate and confident using CRM systems and reporting dashboards.
• Self‑motivated, energetic, and driven to deliver results.
• All appointments are subject to an enhanced DBS check.

About us:
You’ll be joining a values-led care home that’s part of the Care Concern Group, a family-owned provider with over 130 care homes across the UK. We’re expanding rapidly and are committed to delivering high‑quality care and support to our residents. If you’re ready to take on a rewarding role in a growing and supportive environment, we’d love to hear from you.

We believe in delivering care to the highest standard, and our five core values guide everything we do: Trust | Respect | Passion | Kindness | Inclusivity.

These values define who we are and underpin everything we do, from the smallest interaction to the most complex care. If you live by these principles, this is a place where you can belong and truly make a difference.

Make first impressions count and guide families with confidence.

Apply today to become our Dual Site Customer Relations Manager in Hertfordshire.