Service Delivery jobs in United Kingdom

ARE PEOPLE YOUR STRONG SUIT?

We are reshuffling the pack in Communities and are looking to appoint an ace to lead and inspire as our new Communities Team Leader.

Are you hunting for a new challenge with an ambitious organisation and ready to join us on our mission to deliver Great Places, Great Services, and Great Tomorrows?

In a nutshell, we want someone who has the people skills and vision to provide positive, effective, and innovative leadership to the Communities Service.

On top of that, we need someone to manage the delivery of an effective, customer-focused tenancy and estate management service which responds directly to customer demand. You'll manage an agile team who work out in our communities, encouraging customer engagement opportunities and feedback to ensure the shaping of our services, continuous development, and improvement.

Our New Communities Team Leader Will Be

• An inspiring leader: you're a natural communicator, able to manage the service through engagement and by inspiring everyone in the team. You will be an advisor, coach, and mentor but will need to roll up your sleeves and take on cases to support the team where necessary.
• An innovative thinker: you're a change agent who embraces transformative work and looks for ways to improve themselves, the team, and the service. You will naturally use customer demands, insight, and measures to inform your work.
• A customer champion: you care about our customers and can juggle conflicting priorities, from managing case reviews and customer demands to monitoring safeguarding cases and supporting the Domestic Abuse Service.
• A great collaborator: you possess brilliant people skills and are comfortable representing Futures at multi-agency meetings. You’re also excellent at building internal relationships to ensure effective service delivery and effortless experiences for our customers.

A Few Key Points From Our Role Profile

• Be responsible for ensuring performance measures are monitored and implement a culture of service improvements as appropriate, in conjunction with customer feedback and complaints.
• Implement policy/procedural changes and recommendations following change of legislation, regulation, transformation projects, testing new ways of working, and providing adequate support to the team to ensure smooth transition.
• Carry out regular one-to-one meetings with the team, providing guidance and support where necessary and assisting with the personal development of others.
• Complete regular case management reviews to ensure customer demands are being managed effectively and monitor individual performance, reporting any concerns/achievements to the Communities Manager. Support the team with advice and guidance on tenancy support, tenancy enforcement, and legal action.
• Ensure safeguarding and domestic abuse cases are referred to the Safeguarding & Domestic Abuse Coordinators promptly, to enable support to commence and encourage collaborative and holistic case management, whilst ensuring the accurate recording, monitoring, and reporting.

Futures who?

We're a highly successful, independent, not-for-profit organisation providing homes and support for thousands of people across the Midlands. Our motto is Great places, great services, great tomorrows. We're an Investors in People Platinum employer and our people tell us they love working here.

So, what's in it for me?

If you're successful, you'll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include private healthcare options, mileage, a fantastic pension scheme, discount schemes, and a big emphasis on health and well-being.

We're proud to be an Investor in People Platinum award holder—the highest of IiP accreditation. This award recognises organisations which are passionate about making sure all employees get the best experience at work.

You’ll also have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you're helping people and communities across our region to thrive.

Depending on where you live, the successful candidate can be based out of either Castle Donington, DE74 2SA, or Daventry, NN11 8PB. Please note that the higher salary reflects the market supplement added for our southern base location.

To start your Futures Journey, take a look at our Role Profile. Please note we may contact candidates or close the vacancy prior to the closing date.

Who we are

Futures is a great place to work with a fantastic, positive, and 'can do' culture supporting our people to deliver fantastic results. Every one of our team members is helping us achieve our vision of 'Great places, great services, and great tomorrows' for people and communities across the East Midlands. We don't just provide homes — we support our customers, helping them to thrive. To do this, we all need to thrive in our jobs too. So, we invest in our people to give them the skills, tools, and flexibility to do a great job.