Hybrid Team Manager, Client Support Services

Marsh McLennan; Essex; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading global risk advisory firm is searching for an experienced Team Manager to lead a team in the Client Support Services department. The successful candidate will be responsible for team performance, operational excellence, and service delivery while fostering a positive work environment. It offers a hybrid work model with flexible working arrangements to maintain work-life balance. Ideal candidates will possess proven expertise in client management and a strong capacity for mentoring and training team members.

Benefits

Hybrid working model

Flexible working arrangements

Free parking nearby

Qualifications

• Proven ability to mentor and coach team members.
• Strong leadership skills to inspire and motivate high performance.
• Solid understanding of project management methodology.
• Ability to engage and negotiate with clients.

Responsibilities

• Direct service operations and functions within the client support process.
• Manage operational issues to meet processing targets.
• Lead recruitment and performance management activities.
• Participate in budgeting for departmental travel and expenses.

Skills

Customer Service

Client Management

Service Delivery

Issue Resolution

Job description

A leading global risk advisory firm is searching for an experienced Team Manager to lead a team in the Client Support Services department. The successful candidate will be responsible for team performance, operational excellence, and service delivery while fostering a positive work environment. It offers a hybrid work model with flexible working arrangements to maintain work-life balance. Ideal candidates will possess proven expertise in client management and a strong capacity for mentoring and training team members.