Service Delivery jobs in United Kingdom

Linklaters is a global law firm, with 31 offices in 21 countries worldwide.

Linklaters is a people business. Being best in class in the eyes of our clients means that our people must be exceptional.

We look not only for brilliant minds, but for people who will thrive in our environment: people who love working collaboratively and demonstrate the innovative, efficient, agile, entrepreneurial, and responsible mind‑set we aim to bring to every interaction.

Ours is an environment of outperformance. We achieve this not with targets and incentives, but by fostering a positive, supportive, fair, and open atmosphere.

We respect and value difference but insist on inclusivity. We celebrate all aspects of diversity and challenge any form of bias. This is vital to our ability to work as one team, with a common goal.

As a Client Relationship Manager in our Private Capital team, you will be instrumental in delivering Linklaters’ Clients & Sectors strategy. You’ll work closely with relationship partners to drive profitable revenue growth, foster proactive and targeted client engagement, and ensure a stand‑out client experience. This role is backed by strategic client feedback and best‑in‑class CRM infrastructure.

You will manage a portfolio of global, cross‑border Private Capital clients—often spanning multiple sectors—requiring high levels of coordination and strategic leadership. Your responsibilities will include:

• Leading white‑space analysis and identifying high‑margin business opportunities.
• Coordinating client services across practice areas and managing client reporting.
• Developing action‑oriented client account plans and aligning team structures to strategic opportunities.
• Facilitating structured client feedback and ensuring follow‑through on key actions.
• Building strong relationships with client contacts and internal stakeholders to deliver a seamless client experience.
• Championing CRM best practices, including Salesforce adoption, and maintaining accurate records of client interactions.
• Driving continuous improvement in client onboarding, service delivery, and operational efficiency.

This is a dynamic and collaborative role within our Business Development & Marketing (BDM) function, offering significant opportunities for learning and growth.

We’re seeking a strategic and relationship‑driven professional with:

• Extensive experience in client development within legal or professional services.
• Proven ability to build trust and influence senior stakeholders.
• Strong understanding of CRM tools and best practices in client relationship management.
• A track record of identifying strategic opportunities and securing work from Private Capital clients.
• Experience in client‑facing roles, including conducting client feedback interviews.
• Comfort with data, analytics, and reporting to inform decision‑making.
• Excellent attention to detail and communication skills—both written and verbal.
• Experience in strategic account planning and white‑space analysis for financial institutions.
• Ability to thrive in a matrix organisation and collaborate across multiple teams.
• A solid grasp of financial services business models and profitability drivers.

This role is based at the Linklaters London office with a hybrid working model available.

Joining Team Linklaters will see you qualify for a range of benefits designed to reward the vital contribution you'll be making to our success. These include:

• Private Medical Insurance
• Free in‑house fitness centre and subsidised health club memberships
• Free onsite GP service and periodic health assessments

• Pension and flexible savings options
• Income protection and life assurance
• Mortgage advice and will‑writing services

• Electric car and cycle to work schemes
• Emergency family care
• Additional holiday/birthday leave
• Maternity/paternity/shared parental leave
• Travel insurance and season ticket loan
• Option to join sports and social clubs, as well as our employee networks groups (such as our Gender Equality Network, With Pride, or Social Mobility Networks)

This list of duties and responsibilities above is not exhaustive. It is intended to describe the general content of, and requirements for, the performance of this job. As such, the role may also include the undertaking of additional tasks as required.

Applications and CVs (direct or via agency) are only accepted online via the portal. Queries related to our roles must be directed to the relevant recruitment team and not the partners, practices or stakeholders ( lateralrecruitment@linklaters.com for legal roles or ukbtrecruitment@linklaters.com for business team roles ).