Onsite Regional Desktop Support Engineer

Babcock Mission Critical Services España SA.; Oxford; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading technology service provider in Oxford is seeking a Regional Desktop Support Analyst to deliver second-line technical support, maintain desktop environments, and ensure effective IT operations. Candidates should have experience in a service delivery environment and be skilled in supporting Windows 10 systems. This role offers competitive compensation, a full-time schedule, and various employee benefits including a pension scheme and flexible working options.

Benefits

Matched contribution pension scheme

Access to Digital GP

Payment of Professional Fees

Holiday Trading

‘Be Kind Day’ for volunteering

Qualifications

• Experience working in a Service Delivery environment.
• Proven ability to meet Service Level Agreements.
• Skilled in providing 2nd Line desktop support in a Windows 10 environment.

Responsibilities

• Deliver second-line technical support to agreed Service Levels.
• Maintain and configure desktop environments across multiple sites.
• Resolve hardware and software issues for PCs, laptops, printers, and mobile devices.

Skills

2nd Line desktop support

Troubleshooting

Windows 10 environment

ITIL processes

Tools

PCs

Printers

Laptops

Videoconferencing systems

Job description

A leading technology service provider in Oxford is seeking a Regional Desktop Support Analyst to deliver second-line technical support, maintain desktop environments, and ensure effective IT operations. Candidates should have experience in a service delivery environment and be skilled in supporting Windows 10 systems. This role offers competitive compensation, a full-time schedule, and various employee benefits including a pension scheme and flexible working options.