ServiceNow Lead Solution Architect

Capita plc; City Of London; Remote; GBP 80,000 - 100,000; Full time

Job summary

A leading service management company is looking for a ServiceNow Lead Solution Architect to drive the design and implementation of ServiceNow solutions. This fully remote position will involve leading technical direction, collaborating with stakeholders, and mentoring a team to ensure optimal service management. Ideal candidates will have significant experience with ServiceNow and ITIL processes.

Benefits

23 days annual leave increasing to 27

Company matched pension

Cycle2work scheme

Fully paid maternity and adoption leave

Qualifications

• 5+ years in ServiceNow architectures and solutions.
• Experience in project management methodologies like Agile and Scrum.

Responsibilities

• Design and deploy scalable ServiceNow solutions.
• Provide technical leadership and mentoring to the team.
• Collaborate with stakeholders to determine requirements and translate them into solutions.

Skills

Deep Knowledge of ServiceNow Solutions

ITIL Processes

Enterprise Environment Experience

System Architecture and Design

Technical Proficiency

Excellent communication skills

Leadership skills

Education

ITIL Certification

ServiceNow Certified Master Architect (CMA)

ServiceNow Certified Technical Architect (CTA)

Tools

Cloud services

ITSM and ITOM related toolsets

Job description

Help strengthen our Teams as our ServiceNow Lead Solution Architect. Home based/ fully remote role. This is a great chance to join us as our ServiceNow Lead Solution Architect, you'll be responsible for leading the design and development of innovative solutions to meet the needs of the business. The primary objective of this role is to deploy, maintain and improve the ServiceNow Service Management platform used by Capita to support its external customers and internal staff.

What we’re looking for

• Deep Knowledge of ServiceNow Solutions: Expertise in various ServiceNow modules and functionalities
• ITIL Processes: Strong understanding of ITIL (Information Technology Infrastructure Library) processes and best practices
• Enterprise Environment Experience: Experience working in large-scale enterprise environments with multiple integration points
• System Architecture and Design: Proficiency in designing and deploying scalable and robust architectures
• Technical Proficiency: Familiarity with cloud services, enterprise software, cybersecurity, and emerging technologies like AI and IoT
• ITIL Certification
• Proven track record of designing and delivering complex IT solutions that meet business needs.
• Excellent communication, presentation, and interpersonal skills.
• Ability to work collaboratively with stakeholders at all levels of the organisation.
• Strong leadership and mentoring skills.
• Ability to manage multiple projects simultaneously and meet deadlines.
• Informed about the technology market and trends.
• Ability to gain SC clearance

Desired Skills/Experience

• ServiceNow Certified Master Architect (CMA) OR
• ServiceNow Certified Technical Architect (CTA)
• Project Management qualifications such as Prince2, PMP etc.
• Knowledge of project management methodologies (e.g., Agile, Scrum)

The role will be providing technical leadership, to lead and support the team by coaching, mentoring and driving personal and professional development and ultimately creating a high performing and engaged team.

From delivery point of view, responsibilities include analysing the impact of new requirements, to deliver proactive IT Service Management and Operations through implementation, automation, integration, and management of primarily ITSM and ITOM related toolsets and environments and will require demonstrable experience and in-depth knowledge and expertise in processes, tools, and frameworks to improve overall quality, efficiency, and experience of services being delivered.

What You’ll Be Doing

• Collaborating with stakeholders to understand their requirements and translating them into solution designs.
• Providing technical guidance to the development team to ensure the quality and integrity of the final solution.
• Evaluating and recommending new technologies, platforms, and frameworks to improve solution design and delivery.
• Managing and mentoring a team of BAs, admins, solution architects and developers.
• Ensuring platform alignment with the business strategy.
• Creating and maintaining a detailed view of the existing architecture.
• Participating in process workshops.
• Working closely with enterprise architecture team and assisting in migrating configuration across instances.

What’s in it for you

• We’ll support your growth by offering the opportunity to complete ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA) training, helping you advance your expertise and career.

• 23 days annual leave (rising to 27 days with time) with opportunity to buy more leave.
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
• Company matched pension, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave and plenty more.

Don’t forget, you’re part of a network of thousands of experienced, innovative and dedicated individuals across multiple disciplines, sectors and countries. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next

Looking to discover more? In line with our values for openness and transparency, if you are happy to do so, please let your line manager know, this isn’t a mandatory requirement.

Choose ‘Apply now’ to fill out our short application and send us your CV.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier‑free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email [e-mail] and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.