Senior IT Technician

WeDoData; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prestigious independent school in South London is seeking a passionate and experienced 2nd/3rd Line IT Technician to join their well-established IT department. The role involves managing escalated IT support, troubleshooting user devices, and assisting staff in a Microsoft-centric environment. Ideal candidates will have strong experience in 2nd/3rd line support within education and excellent communication skills. This full-time role requires work on-site from Monday to Friday, with a competitive salary of up to £40k based on experience.

Qualifications

• Proven experience in 2nd and 3rd line IT support, particularly in an educational environment.
• Ability to troubleshoot and resolve technical issues effectively.
• Experience with Microsoft Azure Entra ID and Group Policy.

Responsibilities

• Manage escalated IT support issues passed on by 1st line technicians.
• Assist with user device troubleshooting and system support.
• Support educational staff and students with IT-related queries.

Skills

2nd/3rd line support experience

MDM experience - JAMF/Intune

Excellent knowledge of Microsoft technology

Teamwork and excellent communication skills

Tools

Microsoft 365

Active Directory

Windows servers

Job description

WeDoData are working with a prestigious independent school in South London who educate over 1100 pupils from ages 4 - 18, who are looking for a passionate and experienced 2nd/3rd Line IT Technician to join their well established IT department.

The Role

As a senior point of escalation for IT support, you will take responsibility for issues passed on by 1st line technicians. This includes:

• General troubleshooting of user devices, systems support for Microsoft 365, Active Directory, Windows servers
• Network support for firewalls, VPN etc
• End user support & service delivery
• General maintenance including patching & updates
• Improvement projects - upgrades, migrations, deployments
• Documentation production
• Support & mentoring to 1st line technicians

Requirements

You will have excellent proven experience providing 2nd and 3rd line IT support in an educational environment, in a customer facing role, supporting end users. The school is mostly Microsoft based, so experience working in a Microsoft environment supporting Azure Entra ID, Active Directory, Group policy, Microsoft 365 etc is essential. In this collaborative team you will need to be a team player with excellent communication skills.

• 2nd/3rd line support experience
• MDM experience - JAMF/Intune
• Experience working in an education environment (school/college/university)
• Excellent knowledge of Microsoft technology

In return

This is a full time, permanent role, on site in South London, Monday - Friday 9:00 - 17:00.

Salary will be based on experience, with the top end around 40k.

For more information and to discuss this opportunity further please apply now and get in touch with Dan Harvey at WeDoData or apply as soon as possible.

WeDoData (Bristol) Ltd is committed to safeguarding and promoting the welfare of children and young people and expects all staff, applicants, and clients to share this commitment. Any appointment will be made subject to strict vetting and screening checks and receipt of a satisfactory enhanced DBS check.

In accordance with the DfE statutory guidance 'Keeping Children Safe in Education', this may also include an online search as part of our due diligence on shortlisted applicants.