Head of Customer Experience & Service Delivery

Michael Page (UK); Bradford; On-site; GBP 75,000; Full time

Job summary

A technology-led service organization in Bradford is seeking a Service Manager to shape a new function focused on enhancing the customer journey. You will oversee service performance, manage client relations, and build a dedicated team. Ideal candidates will have experience in service management within multi-client environments, a data-driven mindset, and strong stakeholder communication skills. This permanent role offers a competitive salary and excellent growth opportunities.

Benefits

Competitive salary £75,000

Permanent position

Excellent benefits

Qualifications

• Experience in service management, service delivery, or client operations.
• Data-driven and analytical mindset required.
• Strong problem-solving and continuous improvement experience.

Responsibilities

• Act as the main contact for unique client service issues.
• Monitor SLAs, KPIs, and identify repeat issues.
• Build and lead the new Service Management function.

Skills

Service management experience

Client communications

Data-driven mindset

Strong problem solving

Customer journey thinking

Stakeholder management

Job description

A technology-led service organization in Bradford is seeking a Service Manager to shape a new function focused on enhancing the customer journey. You will oversee service performance, manage client relations, and build a dedicated team. Ideal candidates will have experience in service management within multi-client environments, a data-driven mindset, and strong stakeholder communication skills. This permanent role offers a competitive salary and excellent growth opportunities.