Service Delivery jobs in United States

Crematorium Manager – Local Authority (West London)
Location:West London
Pay:£200 PAYE Per Day incl Holiday| £300 Ltd UmbrellaPer Day
Contract Type:Full-Time, Temporary
Sector:Public Sector / Green Spaces / Environment

About the Role
Are you a compassionate and experienced leader with a strong background in Operational services? We are recruiting on behalf of a respected London-based local authority for an experiencedCrematorium Managerto lead operations at a well-established crematorium facility, ensuring excellence in service delivery for residents and key stakeholders.
The Role:You will be responsible for managing the day-to-day operations of a large crematorium and associated bereavement services, leading a dedicated team to deliver a high-quality, professional, and compassionate service. In addition, you will oversee the local registration function and ensure compliance with relevant cemetery regulations across the borough.
This is an opportunity to make a meaningful impact, shaping a sensitive and essential public service with a strong emphasis on community care, legal compliance, and continuous improvement.

Key Responsibilities:

• Lead and manage the crematorium services team, ensuring operational excellence, compassionate service, and compliance with all statutory duties.
• Oversee the registration function and ensure borough-wide compliance with cemetery legislation and regulations.
• Manage the upkeep and maintenance of cremators, facilities, grounds, and associated infrastructure.
• Build and maintain relationships with funeral directors, ministers, officiants, and other stakeholders.
• Ensure all service delivery meets performance targets and resident satisfaction standards.
• Lead service planning, budgeting, workforce development, and financial reporting.
• Drive service improvements and manage change projects in line with council objectives.
• Act as the primary representative of the service for all external relationships and partnerships.

About You:You are a highly organised and resilient individual with strong leadership, interpersonal, and project management skills. You thrive in emotionally sensitive environments and have a track record of delivering efficient, resident-focused services within a regulatory framework.
Essential Criteria:

• Proven experience in crematorium management, bereavement services, or similar public-facing operations.
• Experience managing staff and resources in a sensitive and compliant environment.
• Strong knowledge of health and safety legislation and cremation regulations (e.g., Environmental Protection Act, Home Office guidelines).
• Budget management and strategic planning experience.
• Excellent communication skills with the ability to engage compassionately and professionally with residents, service users, and stakeholders.
• Ability to work flexibly and respond to out-of-hours service needs when required.
• Able to travel within the West London area.

Desirable:

• Degree-level education or equivalent experience.
• Membership of a relevant professional body (e.g., ICCM, FBCA).
• Evidence of continued professional development.

What’s on Offer:

• A highly impactful leadership role within a valued public service.
• Supportive working environment with professional development opportunities.
• Competitive Pay
• A chance to help shape service improvements and community engagement in an essential area of local service delivery.