EMEA Director of Customer Support | Remote Leadership

1Password; Bradford; On-site; GBP 90,000 - 120,000; Full time

Job summary

A leading cybersecurity company is seeking a Director, Customer Support for EMEA to lead Service and Technical Support teams, ensuring exceptional service delivery. This role demands strong leadership and a deep understanding of the EMEA market dynamics. Ideal candidates will have extensive experience managing customer support organizations and proven success in enhancing customer satisfaction. Remote work is supported within the UK and the Netherlands.

Benefits

Health and wellbeing

Maternity and parental leave top‑up

Competitive health benefits

Generous PTO policy

RSU programme

Retirement matching programme

Free 1Password account

Paid volunteer days

Peer-to-peer recognition through Bonusly

Qualifications

• Minimum of 8–10 years leading customer support organizations.
• Experience in managing distributed teams.
• Understanding of EMEA market landscape.

Responsibilities

• Lead and oversee Service and Technical Support teams.
• Define and execute regional support strategy.
• Optimize operational readiness for customer support.

Skills

Leadership skills

Communication skills

Collaboration skills

Data-driven decision making

Education

Certification in ITIL, Lean, or Six Sigma

Job description

A leading cybersecurity company is seeking a Director, Customer Support for EMEA to lead Service and Technical Support teams, ensuring exceptional service delivery. This role demands strong leadership and a deep understanding of the EMEA market dynamics. Ideal candidates will have extensive experience managing customer support organizations and proven success in enhancing customer satisfaction. Remote work is supported within the UK and the Netherlands.