Service Delivery jobs in United Kingdom

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• East Suffolk Services Limited - Ufford (near Woodbridge), Suffolk IP13 6ET
• £39,152 - £42,839 per annum
• 37 hours per week
• Permanent

At East Suffolk Services, we proudly deliver a wide range of essential local services that support the lives of over a quarter of a million residents and thousands of businesses across our district.

As part of our team, you'll play an important role in helping us shape high-quality, efficient services that people rely on every single day.

This is more than just a job. This is a fantastic opportunity to support, and give back to, your local community.

We currently have an opportunity to join our Waste, Recycling and Street Cleansing management team as an Assistant Manager.

Alongside our existing Assistant Managers, your role will be to lead a team of Refuse Operatives to ensure our Waste, Recycling and Cleansing services are delivered in a professional and effective way, compliant with relevant legislation and best practice and with our customers at the heart of service delivery.

You will effectively manage resources and plan service delivery, assisting in resolving any issues and effectively dealing with customer complaints. Working in an innovative way, you will review and evaluate working practices and productivity, making proposals for continuous improvement within the department.

People management will be a key part of this role, as you will manage recruitment, inductions, training, 1:1's, performance management and sickness absence across the team.

You will ideally have previous experience working within the industry, an understanding of relevant health and safety and legal requirements, and experience in resource allocation and management.

Excellent communication skills will be essential, in addition to the ability to lead, support, motivate and manage the workforce. The ability to work under pressure, problem solve and a high attention to detail will be key.

At East Suffolk Services, we truly value our employees. We understand that the backbone of any company's success will always be its people and that our continued success depends on recognising talented individuals, supporting their development, and retaining them within our organisation. That's why we are committed to making East Suffolk Services a great place to work.

Do you have the skills, experience, or potential to succeed in this role? If so, we'd love to hear from you.

In addition to a competitive salary, we offer a comprehensive package of benefits designed to support your health, development, and lifestyle. These include:

• top-tier health and wellbeing package through Canada Life, one of the UK's leading providers - including online access to UK-based GPs and dentists, plus life insurance.
• competitive, matched pension scheme through Royal London.
• Access to a wide range of support networks and wellbeing initiatives, including mental health resources and specialist counselling.
• Learning and development opportunities tailored to your role and personal goals.
• Exclusive discounts on the latest tech (smartphones, TVs, laptops), holidays and travel, fashion, health and beauty, and more.
• A car benefit scheme and cycle to work scheme to support your commute in a way that suits you.

For more information on our fantastic benefits scheme, see our employee benefits brochure.

For an informal discussion regarding this post, please contact Kyle Lodge, Deputy Operations Manager (Waste, Recycling and Street Cleansing) by mailing kyle.lodge@eastsuffolkservices.co.uk

1. Step 1 - Read the advert and the Job Description and Person Specification (docx)
2. Step 2 - Complete the Supporting Statement template (docx). Your statement needs to indicate how you meet each of the criteria contained within the Person Specification. Please use the template provided (other formats will not be accepted).
3. Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.

For more information, check out the How to Apply section of our Career Site (suffolkjobsdirect.org)