Service Delivery jobs in United Kingdom

Our client is seeking a Senior IT Platform Manager to lead the delivery and performance of critical IT Infrastructure and Workplace Services, including compute, cloud, networking, end‑user computing, digital workspace, and meeting room solutions.

You will provide technical leadership, manage multi‑vendor delivery, and ensure services meet business objectives, security requirements, and quality standards. The ideal candidate will have experience managing complex IT infrastructure, leading high‑performing teams, and collaborating with suppliers to optimise service delivery.

• Lead the design, operation, and performance of IT Infrastructure and Workplace Services, balancing business objectives with financial and supplier performance.
• Oversee planning, installation, maintenance, and acceptance of infrastructure and workplace components, ensuring alignment with service expectations, security, and quality standards.
• Support the delivery of Infrastructure (compute, cloud, network) and Workplace Services (end‑user computing, digital workspace, meeting rooms), ensuring agreed support models and security requirements are met.
• Provide technical leadership to optimise performance and outcomes across IT Infrastructure and Workplace Services.
• Manage and guide suppliers and internal resources to deliver IT Infrastructure and Workplace capabilities effectively.
• Proactively identify, investigate, and resolve system and service issues, driving long‑term solutions.
• Monitor supplier performance to ensure compliance with SLAs, KPIs, and agreed targets.
• Define and communicate IT Infrastructure and Workplace Services objectives and processes with suppliers and internal teams.

• Strong IT service management skills with the ability to deliver reliable, user‑focused technology services.
• Solid understanding of IT infrastructure, including cloud, networking, and end‑user computing.
• Experience managing day‑to‑day IT operations across infrastructure and workplace services.
• Confident managing suppliers and ensuring performance, value for money, and service quality.
• Strong stakeholder management skills, able to influence and build effective relationships.
• Knowledge of delivery methodologies (Agile, Waterfall, Lean) and how to apply them in IT project delivery.
• Awareness of emerging digital technologies and opportunities for improvement.
• Proven experience overseeing critical IT infrastructure in a similar, complex environment.
• Experience leading an infrastructure or service delivery team to meet performance targets.
• Track record of managing service delivery within multi‑vendor environments.
• Experience working closely with suppliers and partners to drive continuous improvement.

• Duration: Permanent
• Salary: £46,406 - £65,514
• Working Hours: Full Time, Monday to Friday (hybrid, 3 days per week office based)
• Location: Hybrid/Birmingham

• A competitive pension scheme, up to 12% employer contributions.
• A starting salary that reflects your skills and experience.
• A cash allowance in lieu of benefits, allowing you to choose the benefits that suit you and your family.
• Core company‑funded benefits such as life assurance, income protection, and health cash plan.
• 25 days annual leave plus public holidays.
• Access to a tax‑efficient voluntary benefits scheme & retail, health, leisure, and travel offers.
• Access to an Employee Assistance Program.
• Financial and health well‑being programmes.