Experience and Innovation Manager - London

Vacherin; Greater London; On-site; GBP 34,000 - 40,000; Full time

Job summary

A leading hospitality company is seeking an Experience and Innovation Manager in Greater London. This role involves enhancing the guest experience at a prestigious banking client through innovative service delivery and culinary excellence. The ideal candidate will possess strong communication skills, creativity, and the ability to negotiate with external suppliers. Responsibilities include client reporting, supporting events, and ensuring high service standards. Competitive remuneration and extensive personal development opportunities are offered.

Benefits

Personal Development and Training opportunities

Life assurance scheme

Pension scheme

Holiday allowance

Access to Healthcare Support App

Family friendly support

Qualifications

• Ability to negotiate financial agreements with external suppliers.
• Enjoy working with stakeholders and clients.
• Capability to encourage ideas from stakeholders.

Responsibilities

• Ensure best-in-class guest experience service delivery.
• Develop and implement marketing tools to engage customers.
• Sourcing products and trends to enhance guest experience.
• Client reporting and monitoring service delivery standards.
• Support for bespoke internal and external events.

Skills

Excellent communication skills

Self-motivated

Creative and innovative

Strong IT skills

Flexibility and quick thinking

Quality focused

Organizational skills

Job description

Experience and Innovation Manager

Vacherin are committed to delivering deliciously different experiences, having fun, and conducting business with a social and environmental conscience. We are excited to be recruiting for an Experience and Innovation Manager to work at a prestigious banking firm in the city.

Location: EC2V 5DD

Working Pattern: Monday – Friday 40 hours per week

Rate of Pay: 40,000 per annum

Scope and general purpose: Responsible for enhancing the guest experience at Standard Chartered Bank through 5-star guest experience delivery, culinary & service innovation.

Key Responsibilities

• Delivery a 5-star client experience service – Ensure best in class guest experience service delivery while developing and implementing protocols of consistent improvements within the hospitality client suite.
• Delivery of the Marketing Calendar – Development and implementation of this key Vacherin marketing tool to encourage consistent engagement with our customers.
• Sourcing new 'retail' products – Ensuring our client is informed on new confectionary / retail products for addition to our current range.
• Sourcing new trends of Well Being activities and products – Ensuring our day to day client is informed on new Wellbeing trends, activations, retail innovations to enhance the staff restaurant facility experience and product range.
• Sourcing and negotiating with external 'pop up' suppliers – Utilising industry media and in person site visits, to identify potential suppliers for our client to incorporate in its schedule of counter 'pop ups' and themed events. Facilitate the logistics involved in engaging with agreed suppliers their services.
• Client Reporting – Regularly (frequency to be agreed) update the General Manager on new high end London restaurants and 'High Street' openings. Report on food trends and highlight potential new services that could be operated at on site.
• Events – To support stakeholders with internal / external bespoke events as requirement with creative and innovative ideas. In addition, play an active role in the sourcing and delivering of Vacherin led onsite events and functions.
• ROI – To monitor and report on the qualitative and quantitative success of all innovative activities, marketing initiatives and hospitality client suite performance.
• Standards – To monitor standards of all guest service delivery within hospitality, marketing / look & feel activities / activations with in retail and ensure that the Vacherin high standards and creativity are exceeded.
• Trade Shows – To attend industry trade shows as required and report back to our client on innovation and trends to aid improvement of service delivery.
• Administration – To assist in any other activity to support business development and service enhancement.
• Communication – To ensure all internal and external communication is professionally presented.
• Communication – Communicate effectively with all stakeholder, EA and PA's, members of the Vacherin and Workplace teams as appropriate.
• Communication – To liaise regularly with the General / Operations Managers with regard to agreeing targets, monitoring performance & business development actions.

Our Idea Candidate

Excellent communication skills.

Self-motivated and capable of using own initiative.

Creative and innovative with the ability to encourage ideas from stakeholders and the team.

Strong IT skills – preferably with experience of design software.

Flexibility and quick thinking.

To enjoy working with stakeholders, clients and building relationships with the wider community and external suppliers.

The ability to negotiate financial agreements with external suppliers.

Quality focused, with an eye for premium experience, design and creative display in the hospitality, retail and wellbeing environment.

To be well-organised and thorough, even when under pressure.

What's in it for you?

• Personal Development and Training opportunities
• Life assurance scheme
• Pension scheme
• Holiday allowance
• Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion
• Eye care
• A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance
• Family friendly support
• Regular social events and communication with our leaders
• A holiday purchase scheme
• Volunteering days
• Professional subscriptions
• Recognition schemes and people awards
• Long service awards
• Access to some great high street discount vouchers