Service Client jobs in United Kingdom

Cityworx are recruiting on behalf of a client who are looking for an experienced Registered Care Manager in the Slough area.

Our client are an established care business who are looking for a Registered Manager for a new start-up domiciliary care franchise in Slough. You who will play a fundamental role in ensuring the delivery of high-quality domiciliary care services while maintaining compliance with CQC regulations. This role requires effective leadership, strategic planning, and management of day-to-day operations, ensuring that clients receive person-centered care and that staff are supported and empowered.

• Lead by example, promoting a positive and person-centered culture within the organisation.
• Provide guidance, support, and direction to the care team, ensuring their professional growth and development.
• Collaborate with senior management to implement effective strategies and polici
• Oversee all aspects of care service to ensure compliance with CQC regulations, standards, and guidelines.
• Keep up-to-date with regulatory changes and implement necessary adjustments to maintain compliance.
• Act as the point of contact for CQC inspections, providing necessary documentation and ensuring preparedness.
• Develop and implement quality assurance processes to monitor and improve care services.
• Regularly review and assess care plans, risk assessments, and electronic monitoring data to ensure effective care delivery.
• Monitor and address any areas of concern, taking corrective actions when necessary.
• Recruit, train, and onboard new staff, ensuring they meet required qualifications and skills.
• Provide ongoing training and development opportunities to enhance staff skills and knowledge.
• Conduct regular performance reviews, provide feedback, and address any performance issues.
• Ensure that care plans are comprehensive, person-centered, and aligned with clients' needs and preferences.
• Oversee the effective implementation of care plans, monitoring the quality of care provided.
• Address any concerns or complaints raised by clients, families, or stakeholders promptly and effectively.
• Collaborate with technical teams to ensure the proper functioning of electronic monitoring systems.
• Use electronic monitoring data to improve care plans, identify trends, and address areas for improvement.
• Manage budgets and resources efficiently to ensure effective service delivery.
• Optimise resource allocation to meet client needs while maintaining financial sustainability.
• Foster open communication with clients, families, staff, and external stakeholders.
• Collaborate with care managers, coordinators, and other team members to ensure streamlined operations.
• Ensure that health and safety protocols are in place and followed by staff during service delivery.
• Implement measures to prevent accidents, injuries, and exposure to health risks.
• Identify areas for improvement based on data analysis, feedback, and industry best practices.
• Lead initiatives to enhance service quality, client satisfaction, and staff performance.

For this role, you will need to have proven experience as a Registered Manager in a domiciliary care setting as well as recognised qualification in health and social care management (e.g., NVQ Level 5, Level 4 in Leadership and Management in Care Services).You will have strong knowledge of CQC regulations and requirements and excellent leadership, organisational, and communication skills