Customer Service Specialist

Michael Page (UK); Lancing; On-site; GBP 23,000 - 27,000; Full time

Job summary

A recruitment agency in the UK is seeking a Customer Service Specialist to handle customer inquiries, process orders, and collaborate with teams to resolve issues. The ideal candidate will have strong communication skills and previous experience in customer service. This permanent role offers a salary of £25,000 per annum, with opportunities for development and a supportive work environment in Lancing.

Benefits

Generous holiday allowance

Workplace benefits

Career development opportunities

Qualifications

• Previous experience in a customer service or client-facing role.
• Familiarity with CRM systems or similar software is advantageous.

Responsibilities

• Respond to customer inquiries via phone, email, and other communication channels.
• Process orders and ensure accurate data entry into the system.
• Collaborate with internal departments to resolve customer issues promptly.
• Provide product and service information to clients.
• Monitor customer accounts and follow up on outstanding queries.
• Maintain accurate and up-to-date records of customer interactions.
• Identify opportunities to improve customer service processes.
• Support the team with additional administrative tasks as required.

Skills

Excellent communication skills

Interpersonal skills

Problem-solving mindset

Strong organisational skills

Attention to detail

Tools

CRM systems

Job description

About Our Client

This small-sized organisation offers specialised products and services to its clients. They are known for their professional approach and commitment to quality, fostering a collaborative and focused work environment.

Job Description

• Respond to customer inquiries via phone, email, and other communication channels.
• Process orders and ensure accurate data entry into the system.
• Collaborate with internal departments to resolve customer issues promptly.
• Provide product and service information to clients.
• Monitor customer accounts and follow up on outstanding queries.
• Maintain accurate and up-to-date records of customer interactions.
• Identify opportunities to improve customer service processes.
• Support the team with additional administrative tasks as required.

The Successful Applicant

A successful Customer Service Specialist should have:

• Previous experience in a customer service or client-facing role.
• Excellent communication and interpersonal skills.
• A proactive and problem-solving mindset.
• Strong organisational skills and attention to detail.
• Familiarity with CRM systems or similar software is advantageous.

What's on Offer

• £25,000 per annum.
• Permanent role with opportunities for career development.
• Generous holiday allowance and workplace benefits.
• Supportive and professional work environment in Lancing.

If you are ready to take on this rewarding role, apply now to become a valued Customer Service Specialist.