Assistant

FPMR Ltd; Greater London; On-site; GBP 29,000; Full time

Job summary

A prominent HR consultancy in Greater London is seeking an Assistant to support a Senior Client Account Manager. The role involves a mixture of administrative tasks, client relationship management, and recruitment support. The ideal candidate should possess strong organizational skills and a proactive attitude. Responsibilities include maintaining employee records, processing timesheets, attending site visits, and assisting with onboarding activities. This position offers a fixed-term contract with the potential for permanency.

Qualifications

• Strong administrative skills and a proactive, can-do attitude.
• Ability to manage multiple tasks, prioritise effectively, and meet deadlines.
• Honest and reliable with a strong work ethic.

Responsibilities

• Support the scheduling of 1:1s and appraisals.
• Maintain accurate employee records and compliance documentation.
• Process weekly timesheets and support temporary cover organisation.
• Assist the Senior CAM in service delivery and client satisfaction.
• Act as a secondary point of contact for staffing queries.
• Attend site visits and support staff engagement activities.

Skills

Excellent communication skills

Organisational skills

Team player

Proactive attitude

Customer service skills

Job description

Verto HR provides specialist HR, training and sourcing solutions to the residential property management industry. Together with our clients, we manage the full spectrum of site staffing from a single caretaker to an expansive, multi skilled team for some of the UK's largest residential developments.

We are currently recruiting an Assistant to join our team and work alongside one of our Senior Client Account Managers. The ideal candidate will bring strong administrative skills and a proactive, can-do attitude, supporting both the Senior CAM and the wider team in day-to-day operations.

• Salary: £28,119
• Work Pattern: Monday to Friday - 9am to 5.30pm (2 days WFH negotiable)
• Contract Type: One Year Fixed Term Contract - with potential to be made permanent
• Location: Oxford Circus, London

Responsibilities

• Support the scheduling of 1:1s and appraisals and help track training or development actions.
• Maintain accurate employee records, training logs, and compliance documentation.
• Process weekly timesheets and support the organisation of temporary cover for planned holiday or unplanned absences.
• Assist the Senior CAM Work alongside the Senior Client Account Manager to support service delivery, client satisfaction, and the growth of their desk and the wider business.
• Act as a secondary point of contact for Property Managers and site staff, assisting with day-to-day staffing or operational queries and escalating issues where appropriate.
• Attend site visits with the Senior CAM and support staff engagement activities.
• Assist in managing client relationships, handling general enquiries, and supporting service standards.
• Manage the company training platform, ensuring staff are enrolled onto Verto Training Academy courses and that HR files are kept updated with relevant documentation.
• Collect references and verify right-to-work documents to ensure full candidate compliance.
• Overseeing office stock and supply management, including coordinating weekly food deliveries.
• Support temporary and permanent recruitment, including formatting CVs, posting job adverts, coordinating interviews, and liaising with candidates for scheduling and feedback.
• Assist with onboarding activities for new starters, including welcome communications, induction scheduling, and document collection.
• Provide administrative support for employee relations matters, including evidence gathering, diary management, and minute-taking for the Senior CAM or HR.
• Assist with Recruitment and maintain an active candidate pool to support site requirements.
• Support the Senior CAM with risk assessment reviews, lone working information, and completion of Health & Safety documentation.
• Provide general administrative support to other Client Account Managers and the HR team during quieter periods.
• Order staff uniforms and ensure client chargebacks are processed accurately.
• Conduct employee welfare calls and exit interviews for permanent employees.
• Manage the out-of-hours inbox, ensuring absences are recorded on the HR platform and invoiced accordingly.
• Provide holiday cover for Client Account Managers, including managing site absences, client updates, liaising with PMR for temporary staffing, and processing timesheets.
• Assist with creating job descriptions and liaise with clients to ensure duties are accurately reflected.
• Answer incoming calls and work collaboratively with the whole team to support office operations.
• Undertake any additional reasonable duties as required by senior management.

Person Specification

• Honest and reliable, with a strong work ethic.
• A supportive team player who works well under pressure.
• Excellent communication and customer service skills, both written and verbal.
• Strong organisational and administrative abilities with good time-management.
• Able to manage multiple tasks, prioritise effectively, and meet deadlines.
• Professional and well-presented.
• Proactive, flexible, and willing to learn.