Customer Service

Michael Page (UK); Ashford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A property organisation is seeking a dedicated Customer Service professional in Ashford. You will ensure client interactions are managed effectively while collaborating with internal teams to resolve issues. Strong problem-solving and communication skills are essential. The role offers opportunities for career growth in a supportive work environment.

Benefits

Excellent benefits package

Stability and growth opportunities

Supportive work environment

Qualifications

• Previous customer-focused role experience, preferably in property.
• Strong problem-solving skills with attention to detail.
• Excellent verbal and written communication skills.

Responsibilities

• Log and follow up all client interactions appropriately.
• Collaborate with teams to resolve customer issues.
• Maintain accurate and up-to-date customer records.
• Provide guidance to clients on property processes.
• Identify and escalate issues requiring further attention.
• Contribute to improving customer service standards.

Skills

Customer service experience

Problem-solving skills

Attention to detail

Communication skills

Proficiency in CRM tools

Proactive attitude

Tools

Customer relationship management tools

Job description

• Excellent benefits package
• Previous relevant experience is desired

About Our Client

A small-sized property organisation with a focus on delivering exceptional services to its clients. The company is known for its commitment to quality and fostering a supportive work environment.

Job Description

• Ensure all client interactions are logged and followed up appropriately.
• Collaborate with internal teams to resolve customer issues effectively.
• Maintain accurate and up-to-date customer records.
• Provide guidance to clients regarding property-related processes.
• Identify and escalate issues requiring further attention to the appropriate department.
• Contribute to improving customer service procedures and standards.
• Deliver a high standard of service, ensuring client satisfaction.

The Successful Applicant

A successful Customer Service professional should have:

• Previous experience in a customer-focused role, preferably within the property industry.
• Strong problem-solving skills and attention to detail.
• Proficiency in using customer relationship management tools or similar systems.
• Excellent verbal and written communication skills.
• A proactive attitude with the ability to work independently and as part of a team.
• A commitment to providing outstanding customer experiences.

What's on Offer

• A permanent position within the property sector, offering stability and growth opportunities.
• Work in a supportive and professional environment in Ashford.
• Opportunities to enhance your skills and progress in your career.