Service Client à Grande-Bretagne

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church's and Car Shoe brands, and has employees of over 100 nationalities.

To provide expert tailoring and garment alterations that ensure a flawless fit, delivering an exceptional and personalised experience for clients. This role upholds Prada's values of craftsmanship and innovation by maintaining the highest standards of quality in tailoring, garment maintenance, and customer service within the flagship boutique.

• Provide expert tailoring and alterations for luxury garments to ensure a flawless fit, while preserving the integrity and craftsmanship of the designs.
• Conduct fittings directly with clients, offering personalised advice and ensuring an exceptional luxury experience.
• Perform garment maintenance and repairs as required, maintaining high standards in line with brand guidelines.
• Handle a variety of high-quality fabrics, including delicate and intricate materials, with precision and care.
• Collaborate closely with the store team to deliver seamless service and meet client expectations.
• Embody and exhibit Prada's brand values of innovation and craftsmanship in every interaction and service provided.
• Keep detailed records of alterations and repairs for accurate client history and future reference.
• Manages product handling between the store and external service providers.
• Maintain a clean, organised workspace, adhering to health and safety guidelines.

• Proven experience as a skilled tailor with a strong portfolio of tailoring and alterations work.
• Previous client-facing experience, with excellent interpersonal skills.
• Expertise in working with luxury garments, including delicate fabrics and complex designs.
• Ability to manage time effectively and meet deadlines in a fast-paced boutique environment.
• A proactive and collaborative approach, with the ability to work independently and as part of a team.

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.

Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.