File Handler Assistant

Davies; Bolton le Sands; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading professional services firm is seeking a File Handler Assistant in Bolton. The role involves supporting file handlers in managing motor litigation cases. Candidates should possess strong negotiation skills, legal knowledge, and the ability to handle multiple tasks in a fast-paced environment. The position offers a structured development framework and various employee benefits, including a generous holiday allowance and health care plan.

Benefits

Davies Incentive Plan

25 days holiday

Simply Health Care Cash Plan

24/7 online GP

Death In Service

Pension Contribution

Employee Volunteering Programme

Cycle to Work Scheme

Employee Resource Groups

Qualifications

• Some experience in a legal environment.
• Ability to prioritize workload effectively.
• Experience in negotiating with third parties.

Responsibilities

• Support file handlers in managing caseload.
• Draft appropriate Court documentation.
• Liaise with clients and Court parties.
• Negotiate for rapid settlements.

Skills

Legal knowledge

Negotiation skills

Organizational skills

IT literacy

Education

Qualification in a legal field

Tools

Claims / Case Management system

Job description

Description

The role is positioned within our Non Delegated Authority (NDA) motor unit, which deals with motor litigation exception matters up to £125k in value and offers opportunities to progress into full file handling roles across all RTA tracks.

The Unit it currently made up for three distinct teams, the candidate being aligned to one of those teams within the wider unit.

The role of a File Handler Assistant is to support file handlers manage their caseload of Small, Fast, Intermediate and Multi Track cases on behalf of key insurer clients, from the issue of proceedings through to Trial. Supervision and support will be provided in the role as part of our competency development framwork.

There may also be a selection of non-litigated litigated cases if they fall into the NDA remit.

The cases can often be non-standard motor litigation cases involving policy indemnity disputes, multi-party disputes, vulnerable road users, Part 20 and cases involving counter claims providing an excellent opportunity to gain insight into these more complex claims.

All claims would be handled on behalf of the Defendant.

The role would suit either an established pre-litigation RTA handler looking to move into litigation or junior litigator looking to progress into personal injury litigation enhancing their wider competency with a view to moving into litigating file handling.

Due to the nature of the work being handled the candidate should be able to demonstrate an ability to impress the client with the extent of their legal knowledge and provide clear unambiguous advice on the strategy for bringing a claim to its resolution.

Key Accountabilities

• Acknowledging instructions , initially liaising with client’s, Court and parties;
• Drafting appropriate Court documentation;
• Filing appropriate documentation at Court and serving upon any third parties where applicable;
• Liaise with the Insured and witnesses with a view to drafting witness statements;
• To undertake negotiations with the Claimants solicitors to achieve a rapid and appropriate settlement;
• Obtain additional information and / or documentation from the insurer client and / or third parties to progress the negotiations;
• Follow up on outstanding instructions and other actions to ensure that responses are received within required timescales;
• Obtaining additional information and / or documentation as required from parties;
• To provide general assistance and ad hoc duties to support the lead File Handlers as and when required;
• To ensure all case management and matter information is inputted on to the system in a timely and accurate manner to ensure completeness of records and to ensure accurate reporting of information to our clients;
• To ensure compliance with the SRA Code of Conduct 2015

Working Hours

• 35 hours per week
• Monday – Friday 9am – 5pm with 1 unpaid hour for lunch.
• Primary location for this role is Bolton, Bark Street Office,

Experience, Skills and Qualifications

• Some experience of working within a legal environment or alternatively holds an appropriate qualification
• Experience of negotiating with and influencing 3rd parties to obtain information
• Strong organisational skills, together with the ability to prioritise their workload
• Able to effectively work to set deadlines
• Dealing with calls and enquiries from customers, suppliers and / or the public.
• Gathering and recording information
• IT Literate
• Experience of using a Claims / Case Management system.

Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Simply Health Care Cash Plan
• WeCare – 24 / 7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death In Service – after 1 years’ service
• Pension Contribution based 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme
• Tech Scheme
• Season Ticket Loan
• Gym Flex
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets
• after successfully completing probation

We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses.

We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management.

Our global team of more than 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research & development, innovation & automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.