Experienced Second Charge Case Manager – Team Leader

Brooke Harrison Recruitment; Warrington; Hybrid; GBP 40,000; Full time

Job summary

A recruitment agency is seeking an experienced Second Charge Case Manager Team Leader in Warrington. You will lead and mentor a team, ensuring high-quality case progression and excellent client service. Responsibilities include managing case flow, overseeing documentation, and supporting team development. The ideal candidate has a strong understanding of second charge mortgages and compliance in the financial sector. Competitive salary and benefits offered.

Benefits

Competitive salary + bonus scheme

Clear progression opportunities

Flexible hybrid working model

Supportive team environment

Qualifications

• Previous experience as a Second Charge Case Manager is essential.
• Experience mentoring or leading Case Managers or junior staff.
• Understanding of regulatory compliance in financial services sector.

Responsibilities

• Manage, support and develop a team of Case Managers.
• Oversee documentation checks for compliance and accuracy.
• Monitor case flow, ensuring timely progression.
• Act as contact point for complex cases.
• Maintain high standard of client communication.
• Prioritise workload to meet performance targets.
• Collaborate with Advisers, Underwriters, and Lenders.

Skills

Team leadership or supervisory experience within Second Charge lending

Understanding of the full Second Charge case journey

Excellent communication skills

Outstanding organisational skills

Attention to detail

Strong problem-solving abilities

Ability to lead by example

Job description

Job Type: Permanent, Full-Time
Salary: DOE £40,000 per annum + Generous Monthly Bonus Scheme
Hours: 35 hours per week, Monday to Friday (9:00am – 5:00pm)
Hybrid Working: 2 Days Working From Home
Location: Warrington

We are expanding our team and are seeking an experienced Second Charge Case Manager Team Leader to support and oversee our growing Case Management function. In this role, you will lead and mentor a team of Case Managers while working closely with our Second Charge Mortgage Advisers to ensure high-quality case progression and outstanding client service.

Key Responsibilities

• Team Leadership: Manage, support and develop a team of Case Managers to ensure high performance and professional growth.
• Quality Control: Oversee documentation checks to ensure compliance, accuracy, and completeness.
• Case Oversight: Monitor case flow, ensuring timely progression from initial packaging to lender submission and completion.
• Escalation Support: Act as the contact point for complex cases, providing guidance and solutions.
• Client Experience: Maintain a high standard of client communication, ensuring transparency and proactive updates.
• Workflow & Targets: Prioritise workload effectively to meet team performance targets and service level agreements.
• Collaboration: Work closely with Advisers, Underwriters, and Lenders to achieve smooth case processing and positive client outcomes.

Key Skills & Attributes

• Proven team leadership or supervisory experience within Second Charge or specialist lending.
• Strong understanding of the full Second Charge case journey, from packaging to completion.
• Excellent communication skills, with the ability to motivate and support others.
• Outstanding organisational and time management skills in a fast-paced environment.
• High level of attention to detail and accuracy.
• Strong problem-solving abilities with a proactive approach.
• Ability to lead by example and maintain a positive team culture.

Requirements

• Previous experience as a Second Charge Case Manager is essential.
• Experience mentoring or leading Case Managers or junior staff.
• Strong understanding of regulatory compliance within the financial services sector.
• Ability to work both independently and collaboratively.

Benefits

• Competitive basic salary + generous monthly bonus scheme.
• Clear progression opportunities, including support towards becoming a qualified Mortgage Adviser.
• Flexible hybrid working model after probation.
• Supportive, friendly, and growing team environment.

If you are a motivated leader with expert knowledge in Second Charge mortgages and a passion for delivering outstanding customer service, we would love to hear from you.