Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment and love solving problems? If so, we have the perfect opportunity for you!
Altro is a leading British manufacturer and supplier of premium flooring and wall cladding systems. Since 1919, we’ve been transforming spaces to enhance people’s emotional and physical wellbeing. As a family-owned business, we care deeply about our team, our customers, and the quality of our work.
As a Customer Care Associate, you’ll be the first point of contact for our UK Walling customers, ensuring they receive world-class service. You’ll handle sales orders, manage delivery requirements, resolve technical queries, and support our sales team. You’ll also keep up-to-date with product information and use our CRM system to add critical data.
We need someone with strong business and commercial skills in a customer service environment. You should have GCSEs (grade C or above in English & Maths), UK internal account management experience, and be proficient with Microsoft programs and CRM systems. Excellent communication skills, a customer-focused mindset, and the ability to multitask are essential.
At Altro, we believe in continuous improvement and adding value to the customer experience. We offer a supportive environment where you can grow and make a real impact. Plus, you’ll be part of a team that truly cares about what we do and each other.
Everyone is welcome at Altro for who they are, no matter what their background is or how they identify. We appreciate that everyone is different and with that diverse uniqueness we can all thrive. “We don’t want you to just work here. We want you to belong here.”
If you’re ready to take on this exciting challenge and be part of a company that values your contributions, we’d love to hear from you! Apply now and help us achieve world-class customer service.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.