Retail Store Manager à Émirats arabes unis

Role overview:

The Store Manager oversees daily operations, drives sales performance, manages a team of motivated employees, and ensures exceptional customer service to achieve business goals.

Responsibilities:

• Effectively run all store operations to meet or exceed sales & KPI targets, set clear sales goals, track performance, and evolve processes for continuous store growth.
• Create and maintain colleague schedules to ensure proper coverage and productivity.
• Create a positive team culture through recruiting, training, and developing your team. Build a motivated and high-performing team to increase store success.
• Analyze sales data and financial reports to make quick, informed decisions, and respond to operational and commercial opportunities.
• Develop and implement strategies to meet and exceed sales targets.
• Attract, engage, and motivate customers using the latest visual merchandising techniques. Ensure merchandise displays are attractive and aligned with brand guidelines.
• Ensure teams deliver high levels of service to achieve a positive Net Promoter Score (NPS).
• Address customer inquiries, feedback, and complaints promptly and professionally.
• Drive existing customer loyalty programs and promotions to enhance engagement.
• Maintain compliance with company policies, procedures, and regulatory requirements.
• Monitor and control store expenses within budget.
• Ensure the store complies with health & safety regulations.

Role objectives and KPIs:

• Contribute to achieving or exceeding monthly sales targets.
• Drive additional KPIs such as Units, Conversion, ATV, UPT.
• Achieve upselling or cross-selling targets.
• Maintain a high Net Promoter Score.
• Ensure stock accuracy during store audits.
• Ensure all new colleagues complete mandatory training.
• Maintain employee satisfaction scores or engagement survey results at or above company benchmarks.
• Keep operational costs within the allocated budget.

Skills and Experience:

• Management experience in a fast-paced retail or customer-facing environment.
• Passionate about retail; understanding of latest trends and competitors.
• Strong leadership skills with experience in coaching and team development.
• Excellent communication skills.
• Proven track record of managing and exceeding sales targets and KPIs.
• Experience in analyzing reports and making commercial decisions.
• Attention to detail and commerciality; visual merchandising experience is advantageous.
• Ability to promote JD Group values to stakeholders.

Benefits:

We value our employees' hard work and offer these benefits:

• Quarterly discretionary bonus schemes
• 30% discount on a wide range of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
• Exclusive deals and discounts through TELUS Health platform
• Access to digital health and well-being services
• Health cash plans
• Internal development courses for personal and professional growth
• Apprenticeships and accredited qualifications (England Only)
• Company Sick Pay scheme
• Health Care Cover
• Discounted gym memberships at JD Gyms
• Life Assurance
• Colleague networks and support initiatives
• Volunteer opportunities and JD Foundation contributions
• Employer engagement forums
• Incremental holiday allowance