Store Manager (Head Coach) - Birmingham Resorts World

Nike; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading sports brand is seeking a Head Coach in Birmingham. This role is responsible for creating a welcoming shopping atmosphere and leading a diverse team to meet sales targets. The ideal candidate will have a passion for sports, experience in store management, and exceptional customer service skills. The position offers a competitive salary, monthly bonuses, and opportunities for personal development, all in a dynamic, inclusive environment.

Benefits

Attractive salary

Monthly bonus payments

Benefits package

Development and career opportunities

Regular training

Employee discounts

Apparel to represent NIKE

Participation in unique NIKE moments

Responsibilities

• Create a welcoming environment for unique shopping experiences.
• Build, lead, and develop a diverse team with an excellent work atmosphere.
• Manage store budgets and operations to reach sales targets.
• Support and implement NIKE's strategy in the store.
• Provide insights for optimized store positioning.
• Ensure store compliance with all NIKE standards.
• Cooperate with business partners across stores and HQ.

Skills

Passion for NIKE and/or love of sport

Store management experience

High level of customer service

Ability to lead high performing teams

Effective communication skills

Fluency in English

Retail business systems & Microsoft Office

Flexibility to work in shifts

Job description

The future of Nike has never looked better.

Our purpose is to unite the world through sport to create a healthy planet, active communities, and an equal playing field for all. Within our Nike Retail organization, you'll be part of a diverse & inclusive team with opportunities for personal growth and professional development, all in a work environment where you can be your authentic self.

In our NIKE Retail Stores we use special job names for our positions: a Store Manager is called "Head Coach", an Assistant Store Manager is called "Assistant Head Coach", a department manager is called "Coach", a team leader is called “Lead“ and a Sales Associates is called "Athlete".

As a Nike Head Coach, your mission is to bring Nike to life for our consumers. The Head Coach is accountable for developing both leaders and athletes within a high volume store to successfully implement Nike’s programs and premium consumer experience(s) in service of driving positive business results.

You will work on:

• Creating a welcoming environment in the store to provide a unique shopping experience to our consumers

• Building, leading, and developing a diverse team and ensuring an excellent work atmosphere

• Managing store budgets and operations to reach sales targets, optimize services and improve customer satisfaction

• Supporting and implementing NIKE’s strategy in your store (e.g. sustainability, membership, digital services)

• Providing insights for an optimized positioning of the store in the local region

• Ensuring that the store complies with all NIKE standards and guidelines

• Cooperating with your business partners across stores and HQ

What you bring:

• A passion for NIKE and/or love of sport

• Demonstrated store management experience

• Experience and ability to lead the delivery of a high level of customer service in a brand retailer

• Ability to build, lead with courage and manage high performing teams

• Effective communication skills

• Fluency in English

• Ability to use retail business systems & Microsoft Office

• Flexibility to work in shifts and on weekends

What you get:

• Attractive salary that evolves with the market and experience

• Opportunity to receive monthly bonus payments

• Attractive Benefits Package

• Exciting development and career opportunities

• Regular training on leadership, sales and products

• A dynamic and motivating environment which values Diversity, Equity & Inclusion (DE&I)

• Attractive online and in-store employee discounts

• Apparel to represent NIKE and foster our team spirit

• Opportunities to participate in unique NIKE moments

Apply now online

We are waiting for you!

Please note that relocation support is not provided for this role